IT Operations Specialist II
About The Position
The IT Operations Specialist II has advanced knowledge in a designated Information Technology area and applies it to broad, diverse assignments. The role plans and coordinates the design, development, implementation, and integration of IT solutions; analyzes and evaluates options; and recommends innovative solutions. The Specialist uses communication, analytical, and problem-solving skills to identify, communicate, and resolve issues and maximize the benefit of IT systems. The position typically provides expertise and planning for multiple clients, overseeing, coordinating, and implementing medium- to complex-scale IT projects, and may lead and guide other IT staff.
Requirements
- Accredited four-year degree or global equivalent in an applicable field of study and six years of work-related experience, or a combination of education and directly related experience equal to ten years if non-degreed; some locations may have additional or different qualifications to comply with local requirements.
- Ability to communicate effectively with management, coworkers, clients, vendors, contractors, and visitors.
- Job-related technical knowledge necessary to complete the job.
- Ability to learn and apply applicable local, state/province, and federal/national statutes and guidelines.
- Ability to attend to detail and work in a time-conscious and time-effective manner.
Nice To Haves
- Accredited degree or global equivalent in Computer Science, Engineering, or a related technical discipline.
- May require Certified Network Engineer (CNE or CNE/NT), Certified Network Administrator (CNA), or other applicable certifications.
- Six years of related experience in technical services for hardware/software engineering and/or production support of IT services.
- May require proficiency with Windows, Unix, or similar technologies, including experience installing and administering one or more operating systems.
- Strong team-oriented interpersonal skills.
- Effective use of business principles, processes, and technology.
- Ability to adapt effectively to rapidly changing technology and apply it to business needs.
- Strong analytical and conceptual skills.
- Strong technical and non-technical communication and presentation skills, both oral and written.
Responsibilities
- Provide project leadership to ensure technical resources meet project deliverables and schedules; escalate issues to appropriate IT resource management when needed and provide feedback on technical staff performance.
- Translate customer and business requirements into practical, affordable solutions while minimizing customizations.
- Monitor and communicate project financial aspects, including reviewing billing charges and mitigating budget and actual variances.
- Facilitate evaluation and vendor selection of business solutions using established selection methodology when applicable.
- Participate with cross-functional team members in identifying issues, assessing process impacts, and developing solutions to optimize end-to-end outcomes.
- Leverage outside vendors, contractors, technical teams, and other departments to drive results.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision plans
- Employee assistance program (EAP)
- Disability coverage
- Life insurance
- Accidental death and dismemberment (AD&D) coverage
- Voluntary benefit plans
- 401(k) with company match
- Paid time off, including personal, bereavement, sick, and holiday leave for salaried employees
- Paid sick leave per state requirement for craft employees
- Parental leave
- Training and development courses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
