IT Operations Technician

Mister Car Wash•Tucson, AZ

3d•Onsite

About The Position

The IT Operations Technician supports the hands-on technical and logistical operations of IT hardware lifecycle management. The role manages warehouse operations, device staging and configuration, quality assurance testing, and fulfillment and shipment of IT equipment to internal customers and field locations. It combines technical work—including device imaging, basic networking configuration, and hardware troubleshooting—with inventory control, shipment coordination, and vendor receiving.

Requirements

High school diploma or equivalent.
Hands-on ability to configure PCs, networking equipment, and servers before shipment.
Working knowledge of imaging tools, basic networking (DHCP, DNS, VLANs), BIOS settings, and operating system preparation.
Familiarity with ITIL, ITOM, and ITAM principles.
Skill with shipping platforms, inventory systems, and Excel for tracking and reporting.
Ability to troubleshoot basic device, configuration, or connectivity issues before deployment.
Strong communication skills and a service-oriented mindset.
Excellent organization, time-management, and documentation skills.
Ability to follow and maintain SOPs for configuration, staging, and shipping workflows.

Nice To Haves

Associate degree preferred.
2–3 years of experience in IT, shipping, logistics, or warehouse coordination preferred.

Responsibilities

Image, install software on, and configure PCs, tablets, and mobile devices using company-approved standards and tools, including Reflect and Tanium.
Stage and configure point-of-sale hardware, servers, and specialized equipment to meet site-specific requirements.
Perform quality assurance testing on configured equipment to validate functionality, network connectivity, and security compliance.
Update BIOS and firmware, apply security patches, and ensure endpoints comply with company security policies.
Troubleshoot basic hardware and configuration issues and escalate complex problems to IT Support or Infrastructure teams.
Maintain accurate, current asset records covering status, location, configuration, and ownership.
Apply asset tags and record serial numbers, MAC addresses, and other device identifiers during receiving and staging.
Document configuration settings, firmware versions, and deployment specifications for audits and troubleshooting.
Participate in asset lifecycle workflows, including procurement receiving, deployment tracking, RMA coordination, and retirement or disposal.
Support compliance documentation, including data sanitization certificates, disposal records, and audit evidence.
Flag data-quality issues, missing information, and discrepancies to the IT Asset Management Specialist and Sr. Manager.
Maintain organized, clearly labeled warehouse storage and location tracking.
Receive and inspect vendor shipments, verify contents against purchase orders, and resolve discrepancies.
Conduct cycle counts and physical audits to maintain inventory accuracy.
Manage spare-parts inventory and coordinate allocation for break/fix and deployment activities.
Coordinate vendor RMAs, track return shipments, and process warranty replacements.
Maintain chain-of-custody documentation for high-value and sensitive equipment.
Schedule and prepare shipments to remote employees, field locations, and stores according to deployment timelines and project schedules.
Securely package equipment, verify shipping labels and documentation, and coordinate pickups.
Track shipments, communicate delays, and resolve delivery issues with carriers.
Coordinate with third-party vendors to ensure orders are fulfilled, configured correctly, and delivered on schedule.
Assemble user-specific equipment kits and support onboarding and offboarding provisioning.
Maintain shipment records, including tracking numbers, delivery confirmations, and recipient sign-offs.
Collaborate with IT Support, Field Technicians, System Admins, and ITAM teams on staging priorities, equipment issues, and deployment deadlines.
Communicate equipment status, availability, and potential delays to stakeholders and project owners.
Identify process improvements in staging workflows, configuration automation, inventory accuracy, and shipping efficiency.
Participate in team meetings and contribute to standard operating procedure documentation.
Support hardware refresh initiatives, emergency deployments, equipment audits, and other ad-hoc projects.