IT - Computer Operations - Operations Center Technician
About The Position
Golden 1 Credit Union is hiring an Operations Center Technician in its IT - Computer Operations department. The role monitors computer operations, alerts, batch processes, scheduled system checks, and workflow. The technician follows documented procedures to address abnormalities, determine incident severity, initiate problem resolution, and escalate issues to appropriate groups while coordinating with support personnel. The position maintains and modifies system configurations and production schedules; analyzes console instructions, queries, errors, machine malfunctions, stops, schedules, programs, and DCL information; performs data backups and restores; and completes startup and shutdown procedures for the VMS host system. The technician independently processes daily procedures, documents issues in turnover documents, ticketing systems, and email, and maintains relevant knowledge of credit union compliance requirements. Alternate schedules may be required during staffing shortages or high-volume periods.
Requirements
- High school diploma or General Education Degree (GED).
- At least one year of experience with data processing and operating systems concepts; the posting describes the experience as one to three years.
- At least one year of experience in a Network Operations Center (NOC) environment; the posting describes the experience as one to three years.
Responsibilities
- Monitor alerts and batch processes, and perform scheduled system checks.
- Follow documented procedures for abnormalities and escalate issues to the appropriate group.
- Determine the severity of problems, issues, or alarms and initiate resolution as appropriate.
- Follow standard escalation procedures for incident and problem tracking and resolution, and interact with support personnel on incident resolution.
- Monitor and control computer operations workflow.
- Modify and maintain system configurations and production schedules to meet changing priorities, system capabilities, and performance objectives.
- Analyze console instructions, queries, error messages, machine malfunctions, stops, schedules, programs, and DCL information to determine proper operating procedures.
- Monitor and perform regular backups and restores of data.
- Complete shutdown and startup procedures on the VMS host system.
- Process daily procedures independently and follow normal operating procedures.
- Document issues in turnover documents, the ticketing system, and email as appropriate.
- Maintain an understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws applicable to the position.
- Perform other job-related duties as necessary.
Benefits
- A market-competitive and internally equitable total rewards compensation package.
- Well-being and work-life balance programs.
- Career development and growth.
- Rewards and recognition.
- Commitment to Diversity, Equity and Inclusion.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
