IT Professional 2 - Computer Operations

State of Nevada•Carson City, NV

3d•Onsite

About The Position

The Department of Conservation and Natural Resources is recruiting an IT Professional 2 for its Bureau of Information Technology Services in Carson City. The position has no remote work option and works under the direct supervision and direction of an IT Professional 3. It provides tier one and tier two support to the agency helpdesk and its clients, addressing video conferencing, hardware repair, general user requests, and inventory requests through the agency ticketing system, phone, email, and desk-side support. The incumbent also assists and advises staff on available services and their application, conducts research, advises on effective use of electronic media, reads and understands equipment user manuals, and maintains related software licenses. Information Technology Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Duties may span one or more IT specialization areas according to agency needs. Under general supervision, incumbents perform journey-level duties and may serve as a lead worker to lower-level IT staff as assigned. This is a supervisory level for the Computer Operations function.

Requirements

Bachelor's degree from an accredited college or university in computer science, management information systems, or a closely related field and two years of professional IT experience relevant to the position; alternatively, two years of experience as an IT Professional I in Nevada State service, four years of relevant technical experience as an IT Technician IV or above in Nevada State service, or an equivalent combination of education and experience.
Relevant professional IT experience may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security.
Working knowledge of basic programming elements to generate required reports and special projects.
Working knowledge of computer operating systems, including functions, schedules, workflows, and processes; data communication networks; computer systems and related environmental equipment; and supervisory principles and techniques.
General knowledge of diagnostic procedures used to verify systems and of the operation, capabilities, and limitations of computer systems, multiprogramming systems, and related equipment.
Ability to plan, organize, and direct a shift or multi-shift computer-system operation.

Responsibilities

Provide tier one and tier two support to the agency helpdesk and its clients, including video conferencing, hardware repair, general user requests, and inventory requests through the ticketing system, phone, email, and desk-side support.
Assist and advise staff regarding offered services and their application.
Conduct research and advise on the best use of electronic media.
Read and understand user manuals for equipment and maintain related software licenses.
Conduct detailed alternative analyses and determine end-user requirements through consultation with end-users, technicians, vendors, management, and others.
Maintain documentation concerning the assigned IT specialization’s architecture, operations, and other work activities as required.
Maintain current knowledge of technology trends and advancements, security management practices, laws, policies, and ethics.
Participate in recommending and justifying resource allocations and expenditure decisions; track and record expenditures; prepare purchase requests; and write technical requirements for grant proposals.
Perform related duties as assigned.
May serve as a lead worker to lower-level IT staff as assigned.
Plan, organize, and direct a shift or multi-shift operation of a computer system to facilitate workflow.