COMPUTER ASSOCIATE OPERATIONS

City of New York • New York, NY

9h • $71,434 - $82,149

About The Position

The Fire Department of the City of New York (FDNY) seeks a full-time Computer Associate (Operations) in the Bureau of Enterprise Technology. The role provides first-level technical support to FDNY personnel and assists senior technical staff across BTDS. It supports the operation of FireCAD, EMSCAD, and other mission-critical systems; monitors hardware, software, peripherals, and applications; performs initial troubleshooting; escalates complex issues to Level 3 staff; and maintains operational records and documentation. The position also helps develop and maintain operational templates, logs, and tracking documents, and serves as the initial point of contact for incoming IT-related calls, requests, reports, and updates.

This position is open only to City of New York employees serving in the permanent civil service title of Computer Associate (Operations) and candidates reachable on open competitive exam #4034. Applicants should include their final list number at the top of their resume.

Requirements

• Meet one of the listed education and experience pathways: an accredited technical-school certificate of approximately 675 hours specializing in computer operations plus two years of qualifying full-time experience; a bachelor's degree plus three years of qualifying full-time experience; a high school diploma or equivalent plus four years of qualifying full-time experience; or an equivalent combination of education and experience.
• Qualifying experience must be in computer operations in a large-scale networked, multi-tiered, or mainframe computer environment, or in data communications network experience in a mainframe or multi-tiered computer environment.
• All candidates must have at least two years of qualifying full-time experience.
• Must be a City of New York employee serving in the permanent civil service title of Computer Associate (Operations), or be reachable on open competitive exam #4034.
• Include the final list number at the top of the resume.

Responsibilities

• Provide first-level technical support to FDNY personnel and assist senior technical staff across BTDS.
• Perform routine operational tasks supporting FireCAD, EMSCAD, and other mission-critical systems.
• Monitor primary and backup hardware, software, peripherals, and applications; identify basic issues and perform initial troubleshooting.
• Escalate complex or unresolved technical issues to Level 3 staff in accordance with established escalation procedures.
• Maintain detailed logs and documentation of support activities, incidents, and resolutions.
• Assist in developing and maintaining operational templates, logs, and tracking documents.
• Serve as the initial point of contact for incoming IT-related calls, including user requests, reports, and updates.

What This Job Offers

• Job Type: Full-time