IT Operations Technician

Nucor•Cincinnati, OH

9d•Onsite

About The Position

Nucor Business Technology (NBT) is seeking an IT Operations Technician to configure, operate, and maintain enterprise-wide systems and support internal IT partners. The role provides technical support to Nucor DJJ-RMR and is based onsite at the Nucor DJJ-RMG division, River Metals Recycling (RMR). It requires up to 50% travel. The position also contributes to Nucor’s AI and automation roadmap, including designing and implementing agentic systems and partnering with business stakeholders to turn operational challenges into scalable AI-powered solutions. The technician supports business applications and infrastructure hardware, including networking equipment, computers, camera systems, and wireless handheld devices. The role includes a rotating on-call support schedule that may include evenings and weekends. Employees must obtain AZ-900, MD-102, and AZ-104 certifications within the first year. Candidates must be legally authorized to work in the United States; visa sponsorship is not available. Due to federal security requirements, only U.S. citizens and lawful permanent residents are eligible. Employees are expected to uphold Nucor’s safety policies, practices, procedures, and housekeeping standards.

Requirements

At least 1 year of technical experience supporting users with hardware, software, administration, and IT customer support as described in the responsibilities.
An IT-related associate degree or 2 years of equivalent recent experience.
Ability to travel up to 50%.
Ability to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards.
Legally authorized to work in the United States; visa sponsorship is not available.
Must be a U.S. citizen or lawful permanent resident due to federal security requirements.
Must obtain AZ-900, MD-102, and AZ-104 certifications within the first year.

Nice To Haves

Experience installing, configuring, and troubleshooting MS Windows, Office, Outlook, and other basic Windows applications.
Experience troubleshooting networking equipment, conference-room audio/visual systems, and access control systems, cameras, and badges.
Experience with workstation imaging software and a mobile device management solution such as Microsoft Intune.
Experience in a heavy industrial setting.
SAS Platform experience.
Microsoft PowerShell experience.
Cloud management experience.
Microsoft ADO experience.
Experience working in a Scrum project management framework.

Responsibilities

Provide technical support to employees by phone, email, chat, and ticketing system, including in-person onsite support and remote support for other locations.
Order, configure, and deploy equipment and manage used inventory.
Implement, install, maintain, and troubleshoot software and applications, including managing licensing.
Troubleshoot and maintain IT infrastructure equipment, including computers and laptops, phones, servers, access control systems, and network devices.
Create and support user accounts and group memberships.
Support project work as assigned.
Create and maintain documentation regarding incidents, projects, and inventory.
Work a rotational on-call IT support schedule that may include evenings and weekends as needed.
Obtain AZ-900, MD-102, and AZ-104 certifications within the first year.
Partner with business stakeholders to translate operational challenges into scalable AI-powered solutions and contribute to designing and implementing agentic systems.