Temporary Operations Associate, Part-Time - South Congress

Reformation • Austin, TX

5d • Onsite

About The Position

The Operations Associate supports sales and store operations at Reformation’s South Congress location. The role focuses on meeting individual sales goals, delivering an excellent and sustainability-focused customer experience, maintaining inventory accuracy and store standards, and contributing to a productive work environment. The position reports to the Store Manager.

The associate must be available to work at least 20 hours per week across at least three days per week, including weekends. A flexible schedule covering days, nights, weekends, and holidays may be required to meet business needs. The anticipated base hourly pay range is $16–$18, depending on factors including relevant experience, skills, qualifications, and internal compensation equity.

Requirements

• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• A driven approach to taking on new challenges and self-motivation in work and career.
• Availability to work a minimum of 20 hours per week.
• Availability to work a minimum of three days per week, including weekends.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays if required by business needs.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist in generating clientele through customer engagement.
• Contribute to an in-store experience that surprises and delights customers.
• Build long-term client relationships by delivering an excellent customer experience with a customer-first mindset.
• Act as a brand ambassador, embodying brand values, engaging customers with the brand, sharing Reformation’s stories, and educating customers about sustainability.
• Maintain strong customer experience feedback and service evaluation scores through NPS.
• Support consistent inventory accuracy and store controls.
• Contribute to loss prevention across the business.
• Uphold the time and attendance policy.
• Ensure the selling floor reflects brand and concept standards.
• Share product knowledge with genuine enthusiasm.
• Communicate product feedback based on customer feedback to help improve products and merchandising.
• Help maintain an inspiring store environment and ensure products are easily accessible.
• Reflect Reformation’s core values and culture in all efforts.
• Maintain a professional, healthy, and productive work environment.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed