Operations Assistant - Adult Mobile Crisis Intervention - Boston CBHC AMCI

Bay Cove Human Services•Boston, MA

About The Position

Bay Cove Human Services is hiring an Operations Assistant to provide operational and administrative support to the MCI Directors and organize, coordinate, and monitor non-clinical operations for the Boston Mobile Crisis Intervention Team at the Urgent Care Center. The Operations Assistant may be the first point of contact for people receiving services, families, funders, and outside providers. The role contributes to Bay Cove’s mission by carrying out duties in a manner consistent with recovery principles. This is a non-exempt position scheduled Monday through Friday, 8:00 a.m. to 4:00 p.m. The pay rate is $24.52 per hour.

Requirements

High school diploma or GED required.
Professional written and oral communication skills.
Strong personal organization, attention to detail, and time-management skills.
Proficiency in word processing and computer functions using Windows, Word, and Google Email and Apps.
Ability to climb stairs and carry up to 40 pounds, and physical capacity to assist people with mobility impairments as needed.
Use a flexible and responsible work style that meets the evolving needs of the agency.
Work with integrity and respect the dignity and value of all individuals.
Demonstrate the mission through job knowledge, pride in the work role, and advocacy.
Promote diversity and inclusion.
Work collaboratively and compassionately with stakeholders and partners.

Nice To Haves

Bachelor’s degree, preferably in Psychology, Social Work, or a related area.
Experience working in programs serving individuals with mental health and/or substance use challenges.
Knowledge of accounting procedures, medical records management, and personnel policies and procedures.
Bilingual fluency in certain essential languages; a pay differential is offered for qualifying languages.

Responsibilities

Provide administrative support to the UCC program, including answering phones, setting up files, ordering supplies and equipment, securing taxi vouchers, compiling bills, and preparing check requests.
Collect and organize data for program evaluation and improvement.
Prepare graphs, infographics, and other data visualizations to display program information for funders.
Help monitor and maintain files and records in accordance with agency and program standards.
Greet and monitor clients in the waiting area for acute changes in mental status, and obtain snacks, drinks, and physical resources as needed.
Maintain the cleanliness of the waiting area and evaluation spaces.
Triage and coordinate communication between the BMC Call Center and the program by answering phones and obtaining triage information for walk-ins.
Ensure questions from people receiving services, families, community sources, and agencies are answered accurately and promptly.
Use recovery-oriented language and principles in communications and interactions with people receiving services, colleagues, and collateral contacts.
Perform other duties as assigned by the supervisor.