Operations Assistant - Adult Mobile Crisis Intervention - Boston CBHC AMCI

Bay Cove Human Services, Inc.•Boston, MA

About The Position

Bay Cove Human Services is hiring an Operations Assistant for its Boston Adult Mobile Crisis Intervention program. The position provides operational and administrative support to the MCI Directors and organizes, coordinates, and monitors non-clinical operations at the Urgent Care Center. The Operations Assistant is often the first point of contact for people receiving services, families, funders, and outside providers, and performs the role in a manner consistent with recovery principles. This is a non-exempt position scheduled Monday through Friday, 8 a.m. to 4 p.m. The pay rate is $24.52 per hour. A high school diploma or GED is required; a bachelor's degree is preferred. The role includes supporting people in the waiting area, coordinating communications and triage information, maintaining records and spaces, and assisting with program data and administrative processes.

Requirements

High school diploma or GED.
Professional written and oral communication skills.
Strong personal organization, attention to detail, and time management skills.
Proficiency with word processing and computer functions using Windows, Word, and Google Email and Apps.
Ability to climb stairs and carry up to 40 pounds, and physical capacity to assist people with mobility impairments as needed.
Flexible and responsible work style that meets evolving agency needs.
Integrity and respect for the dignity and value of all individuals.
Ability to demonstrate the mission through job knowledge, pride in the work role, and advocacy.
Commitment to promoting diversity and inclusion and working collaboratively and compassionately with stakeholders and partners.

Nice To Haves

Bachelor's degree, preferably in Psychology, Social Work, or a related area.
Experience working in programs serving individuals with mental health and/or substance use challenges.
Knowledge of accounting procedures, medical records management, and personnel policies and procedures.
Bilingual ability; a pay differential is offered for fluency in certain essential languages.

Responsibilities

Provide administrative support to the UCC program, including answering phones, setting up files, ordering supplies and equipment, securing taxi vouchers, compiling bills, and preparing check requests.
Collect and organize data needed for program evaluation and improvement.
Prepare graphs, infographics, and other data visualization tools to display program information for funders.
Help monitor and maintain files and records in accordance with agency and program standards.
Greet and support clients in the waiting area, monitor for acute changes in mental status, and obtain snacks, drinks, and physical resources as needed.
Maintain the cleanliness of the waiting area and evaluation spaces.
Triage and coordinate communication between the BMC Call Center and the program by answering phones and obtaining triage information for walk-ins.
Ensure questions from people receiving services, families, community sources, and agencies are answered accurately and promptly.
Use recovery-oriented language and principles in communications and interactions with people receiving services, colleagues, and collateral contacts.
Perform other duties as assigned by the supervisor.