Assistant Director of Crisis Intervention (Mobile Crisis

Access Services•Plymouth Meeting, PA

1d•$58,000 - $62,000•Onsite

About The Position

Access Services is hiring an Assistant Director of Crisis Intervention for its Montgomery County Mobile Crisis team, based in Plymouth Meeting, Pennsylvania. The role is for an experienced behavioral health provider who supports the Director and works as part of a team of Assistant Directors to develop leadership, supervisory, and crisis-management skills. The position calls for a flexible, adaptable critical thinker who can prioritize, work effectively with people from different backgrounds, and contribute to team development. The Assistant Director helps build a team delivering community-based crisis intervention across Montgomery County. The position assists with program management and daily operations, staff hiring and training, supervision, regulatory compliance, crisis response, and community and partner relationships. The role includes telephone counseling on crisis hotlines and mobile crisis support as needed, real-time assistance with crisis situations, and participation in an off-site crisis-management rotation. Employees travel during work shifts to meetings and community locations using a personal or agency vehicle, subject to agency driving and screening requirements. The schedule is 40 hours per week across four 10-hour shifts, Monday through Sunday, with a varying schedule that includes overnight and weekend shifts. The position works in a standard office environment, uses desktop computer equipment daily, and routinely travels to off-site and regional office locations. The salary range is $58,000–$62,000, with the rate determined by related experience and education.

Requirements

Bachelor’s degree in a related field, such as human services, behavioral health, special education, psychology, or social work.
At least two years of related direct crisis experience or five years of experience in mental health services.
At least two years of increasing supervisory responsibilities.
Knowledge of the helping relationship, wellness and recovery systems, and therapeutic interventions, including brief therapy, family systems therapy, and person-centered planning.
Extensive knowledge of mental illness.
Ability to interact effectively with adults and children who may experience mental illness, developmental disabilities, or substance abuse and addiction.
Ability to help individuals make a crisis plan and de-escalate crisis situations through telephone counseling and mobile intervention.
Familiarity with Montgomery County areas and, as applicable, county adult and children’s service systems.
Ability to plan, supervise, and direct others’ work.
Ability to establish and maintain effective working relationships with county and state officials, individuals, families, and the general public.
Ability to exercise judgment and discretion when applying and interpreting laws, rules, and Access Services policies.
Ability to communicate effectively by telephone and express ideas succinctly, orally and in writing.
Valid U.S. driver’s license held for at least two years, excluding time with a learner’s permit.
No serious traffic convictions within the past three years, including DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents during that period.
Access to a reliable vehicle during work hours, with valid registration and inspection stickers and valid auto insurance; proof of coverage as a driver on the policy is required.
Must meet qualifying and ongoing job criteria, including background checks and a driving-history record.
Ability to lift or move items associated with sedentary and light work, up to 20 pounds; may need to meet the same physical and lifting requirements as direct-care employees when assisting.

Nice To Haves

Master’s degree in a related field.

Responsibilities

Assist with overall program management, organization, and daily operational oversight.
Assist with interviewing, hiring, and training crisis workers.
Provide weekly individual and group supervision to Crisis Workers.
Help ensure program standards, Access Services’ philosophy of care, and policies and procedures are followed, and maintain regulatory compliance with the state and funders.
Maintain effective communication with the leadership team and promote a cooperative, caring attitude.
Provide telephone counseling on crisis hotlines and mobile crisis support as needed, using a manner that promotes teaching and modeling.
Actively supervise the team and assist with resolving crisis situations in real time.
Participate in the off-site crisis-management rotation.
Promote Mobile Crisis and Peer Support/Teen Talk Lines programs in the community and carry out public-relations functions.
Maintain positive relationships with partners, funders, and licensing bodies.
Travel during work shifts for off-site meetings, community services, and service oversight and supervision.
Meet background-check and driving-history criteria, motor vehicle policy eligibility requirements, and agency substance-abuse screening requirements.

Benefits

Comprehensive medical, dental, vision, and prescription coverage.
Company-paid life insurance, disability protection, and catastrophic sick leave.
Employer covers up to 88% of health premiums; many employees pay less than $150 per month.
Full-time employees earn up to nearly six weeks of paid time off in their first year, including 20 or more PTO days and nine paid holidays; additional time accrues with career growth.
401(k) with company match.
Tuition reimbursement program and access to college tuition discounts.
Mileage and toll reimbursement.
Employee Assistance Program with free, confidential resources for employees and their families, including counseling and emotional support through in-person, telehealth, and text therapy, as well as financial and legal guidance.
Paid training and ongoing professional development.
Opportunities to learn and advance across diverse roles and programs.