Assistant Director of Crisis Intervention (Mobile Crisis

Access Services • Plymouth Meeting, PA

15h • $58,000 - $62,000 • Onsite

About The Position

Access Services is hiring an Assistant Director of Crisis Intervention for its Montgomery County Mobile Crisis team, based in Plymouth Meeting, Pennsylvania. This experienced behavioral health provider supports the Director and works as part of a unified Assistant Director team, developing leadership, supervisory, and crisis-management skills. The role requires critical thinking, adaptability, sound prioritization, and the ability to supervise and develop a diverse team.

The Assistant Director helps build and lead a team providing community-based crisis intervention across Montgomery County. The position involves program operations and oversight, staff hiring and training, weekly individual and group supervision, regulatory compliance, telephone counseling, mobile crisis support, and real-time assistance with crisis situations. The Assistant Director also participates in an off-site crisis-management rotation and represents Mobile Crisis and Peer Support/Teen Talk Lines in the community.

The work schedule is 40 hours per week across four 10-hour shifts, with a varying Monday-through-Sunday schedule that includes overnight and weekend shifts. The employee must travel during work shifts to provide community services, supervision, and oversight, using a personal or agency-owned vehicle. The role is based in a standard office environment and includes daily desktop computer use, routine travel to off-site and regional locations, and occasional lifting or moving of items weighing up to 20 pounds. The employee may need to meet the physical and lifting requirements of direct-care staff when assisting them.

The salary range is $58,000 to $62,000, based on related experience and education. Candidates must meet qualifying and ongoing job criteria, including background checks and a driving-history record review.

Requirements

• Bachelor’s degree in a related field, including human services, behavioral health, special education, psychology, or social work.
• Two years of related direct crisis experience, or five years of experience in mental health services.
• Two years of increasing supervisory responsibilities.
• Knowledge of the helping relationship, wellness and recovery systems, and therapeutic intervention concepts, including brief therapy, family systems therapy, and person-centered planning.
• Extensive knowledge of mental illness.
• Ability to interact effectively with adults and children who may experience mental illness, developmental disability, or substance abuse and addiction.
• Ability to help individuals develop a crisis plan.
• Ability to de-escalate crisis situations through telephone counseling and mobile intervention.
• Familiarity with Montgomery County and understanding of county adult- and child-serving systems, as applicable.
• Ability to plan, supervise, and direct the work of others.
• Ability to establish and maintain effective working relationships with county and state officials, individuals, families, and the public.
• Sound judgment and discretion when applying and interpreting laws, rules, and Access Services policies.
• Strong telephone communication skills and ability to express ideas succinctly in writing and verbally.
• Valid U.S. driver’s license held for at least two years, excluding time holding a permit.
• No serious traffic convictions within the past three years; examples include DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents during that period.
• Access to a reliable vehicle during work hours, with valid registration and inspection stickers.
• Valid auto insurance and proof of being a covered driver on the policy.
• Ability to travel during work shifts and meet the role’s physical and lifting requirements, including lifting or moving up to 20 pounds and potentially assisting with direct-care duties.
• Successful completion of required background checks, driving-history review, and agency substance-abuse screening.

Nice To Haves

• Master’s degree in a related field.

Responsibilities

• Assist with overall program management, organization, and daily operational oversight.
• Assist with interviewing, hiring, and training crisis workers.
• Supervise crisis workers weekly using individual and group supervision methods.
• Ensure compliance with program standards, Access Services’ philosophy of care, policies and procedures, and state and funder regulations.
• Maintain effective communication with the leadership team and promote a cooperative, caring attitude toward others.
• Provide telephone counseling on crisis hotlines and mobile crisis support as needed, modeling and teaching effective practices.
• Actively supervise and assist the team in resolving crisis situations in real time.
• Participate in the rotation for off-site crisis management.
• Promote Mobile Crisis and Peer Support/Teen Talk Lines programs in the community and carry out public-relations functions.
• Maintain positive relationships with partners, funders, and licensing bodies.
• Travel during work shifts for off-site meetings, community-based services, and service oversight and supervision.
• Use a personal or agency-owned vehicle to meet work expectations and comply with agency motor-vehicle eligibility criteria and substance-abuse screening requirements.
• Meet qualifying and ongoing job criteria, including background checks and a driving-history record review.

Benefits

• Comprehensive medical, dental, vision, and prescription coverage; the company covers up to 88% of health premiums.
• Company-paid life insurance, disability protection, and catastrophic sick leave.
• For full-time employees, up to nearly six weeks of paid time off in the first year, including 20 or more PTO days and nine paid holidays; additional time accrues with career growth.
• 401(k) with company match.
• Tuition reimbursement program and access to college tuition discounts.
• Mileage and toll reimbursement.
• Employee Assistance Program with free, confidential resources for employees and their families, including counseling and emotional support, financial guidance, and legal guidance.
• Paid training, ongoing professional development, and opportunities to learn and advance across roles and programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager