Family Partner - Boston CBHC AMCI

Bay Cove Human Services•Boston, MA

About The Position

The YMCI Family Partner works collaboratively with the Boston Youth Mobile Crisis Intervention team and provides peer support to parents of children served by the program. The role uses personal and professional life experiences to provide consultation and training that increase awareness and improve parent-professional partnerships. The Family Partner also participates in program and community meetings to maximize parent voice, choice, and involvement throughout service delivery. The position works with clients, family members, police, community partners, and the YMCI team in a professional, hopeful, and respectful manner to help ensure clients’ needs are met. The role includes ongoing follow-up with families through telephone and face-to-face interventions, identifying resources, initiating referrals to establish wraparound supports, and liaising between families and providers, schools, and state agencies. The Family Partner helps parents and caregivers understand YMCI, the wraparound process, and available resources, and learns about each family’s story, culture, strengths, and concerns. Accurate and timely documentation is required. This is a non-exempt position with a scheduled workweek of Monday 11 a.m.–7 p.m., Tuesday noon–8 p.m., Wednesday 10 a.m.–6 p.m., Thursday 9 a.m.–5 p.m., and Friday 11 a.m.–7 p.m. Because crisis services operate 24/7, holiday and weekend coverage may be expected; flexible scheduling is available. The pay rate is $24.52 per hour.

Requirements

Experience as a caregiver of a family member with special needs; experience with a family member with mental health needs is preferred.
High school diploma or GED required.
Willingness to mentor family members by sharing personal experiences to build trust and collaboration.
Demonstrated ability to work under pressure while maintaining clarity, focus, judgment, and compassion.
Ability to work with people in crisis in a hopeful and compassionate manner and model this approach for others.
Proficiency with Windows, word processing, and Google Email and Apps.
Use of a personal cellular telephone for work communication.
CPR and First Aid certification required within three months of hire.
Ability to assess children and adults in homes and apartments with stairs.
Current state-issued valid driver’s license and access to a reliable personal vehicle for work-related travel.
Flexible and responsible work style responsive to evolving agency needs.
Integrity and respect for the dignity and value of all individuals.
Ability to work collaboratively and compassionately with stakeholders and partners.

Nice To Haves

Bachelor’s degree in Psychology, Social Work, or a related area preferred.
At least one year of experience working with individuals diagnosed with mental health needs or similar human-service needs preferred.
Bilingual candidates are encouraged to apply; a pay differential is offered for fluency in certain essential languages.

Responsibilities

Provide peer support by drawing on personal and professional life experiences to establish credibility, foster hope, demonstrate unconditional acceptance, and assist with problem solving.
Participate in ongoing follow-up with families served by the mobile team, including telephone and face-to-face interventions.
Identify family resources, initiate referrals to establish wraparound supports, and act as a liaison between families and providers, schools, and state agencies.
Provide parents and caregivers with information about YMCI, the wraparound process, and resources to support engagement.
Learn about each family’s story, culture, strengths, and concerns.
Produce and maintain accurate and timely documentation.
Collaborate with clients, family members, police, community partners, and the YMCI team.
Perform other duties and projects as assigned by the supervisor.

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