Family Partner - Boston CBHC AMCI

Bay Cove Human Services, Inc.•Boston, MA

About The Position

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. It provides individualized and compassionate services to people facing challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. The YMCI Family Partner works collaboratively with the Boston Youth Mobile Crisis Intervention team and provides peer support to parents of children served by the program. Using personal and professional life experiences, the Family Partner consults with and trains staff and others to improve awareness and the effectiveness of parent-professional partnerships. The role also participates in program and community meetings to maximize parent voice, choice, and involvement throughout service delivery. The Family Partner works professionally, hopefully, and respectfully with clients, family members, police, community partners, and the YMCI team to help ensure client needs are met. The position is non-exempt. The stated schedule is Monday 11 a.m.–7 p.m., Tuesday 12 p.m.–8 p.m., Wednesday 10 a.m.–6 p.m., Thursday 9 a.m.–5 p.m., and Friday 11 a.m.–7 p.m. Holiday and weekend coverage may be expected given the nature of crisis services. Flexible scheduling is available because the service operates 24/7.

Requirements

Experience as a caregiver of a family member with special needs; experience with a family member with mental health needs is preferred.
High school diploma or GED required.
Willingness to mentor family members by sharing personal experiences to build trust and collaboration.
Ability to work in pressured situations while maintaining clarity, focus, judgment, and compassion.
Ability to work with people in crisis in a hopeful and compassionate manner and model this for others.
Proficiency with Windows, word processing, and Google Email and Apps.
Use of a personal cellular telephone for work communication.
CPR and First Aid certification required within three months of hire.
Ability to assess children and adults in homes and apartments with stairs.
Current state-issued valid driver’s license and use of a reliable personal vehicle for work-related travel.
Ability to use a flexible and responsible work style to meet evolving agency needs.
Work with integrity and respect the dignity and value of all individuals.
Demonstrate the agency’s mission through job knowledge, pride in the work role, and advocacy.
Promote diversity and inclusion.
Work collaboratively and compassionately with stakeholders and partners.
Must be authorized to work in the United States; Bay Cove does not offer visa sponsorship.

Nice To Haves

Bachelor’s degree in Psychology, Social Work, or a related area.
At least one year of experience working with individuals diagnosed with mental health needs or similar human service needs.
Bilingual ability; a pay differential is offered for fluency in certain essential languages.

Responsibilities

Provide peer support by using personal and professional life experiences to establish credibility, offer hope, demonstrate unconditional acceptance, and assist with problem solving.
Participate in ongoing follow-up for families served by the mobile team, including telephone and face-to-face interventions.
Identify resources for families, initiate referrals to establish wraparound supports, and act as a liaison between families and current providers, schools, and state agencies.
Provide parents and caregivers with information about YMCI, the wraparound process, and resources to help them engage successfully.
Learn each family’s story, culture, strengths, and concerns.
Produce and maintain accurate and timely documentation.
Perform other duties and projects as assigned by the supervisor.

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