Operations Assistant Store Manager in Training
About The Position
The Operations Assistant Store Manager in Training (OASM-IT) gains hands-on experience in the key responsibilities and functions of an Operations Assistant Store Manager at The Home Depot through a structured training program of up to six weeks. Training includes hands-on experience, mentorship, and leadership development. Trainees learn Manager on Duty responsibilities and how to manage associates, sales, customer service, safety standards, product availability, store presentation, and profitability. They learn to oversee the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. Working with the Store Manager, Assistant Store Managers, and operational field teams, they learn to develop strategies to increase sales and profitability, create departmental game plans, and ensure smooth department operations. The role leads by example and upholds, maintains, and supports lawful company policies and positions. The position reports to the Store Manager and has no direct reports. Overnight travel is typically less than 5% of the time. The job is located in a comfortable indoor area, where conditions could produce mild discomfort on occasion. Physical requirements include continuously standing or walking, or regularly lifting, handling, or carrying materials or equipment weighing 8–20 pounds.
Requirements
- Must be at least 18 years of age.
- Must be legally permitted to work in the United States.
- At least 3 years of work experience.
- At least 2 years of leadership experience.
- High school diploma and/or GED, or the knowledge, skills, and abilities typically acquired through its completion.
Nice To Haves
- Ability to collaborate and work effectively with cross-functional teams.
- Bachelor’s degree or equivalent in a field of study related to the job, or the knowledge, skills, and abilities typically acquired through its completion.
- 3 or more years of leadership experience.
Responsibilities
- Participate in structured training covering retail operations, customer service, sales and profitability, and company policies and procedures.
- Learn and demonstrate staffing and scheduling practices, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues, and supporting service needs for installed sales, special orders, and product sales.
- Learn and demonstrate performance management, including reviewing associate performance and executing disciplinary processes when necessary.
- Complete all assigned training modules and assessments.
- Supervise associates in the selling effort, lead GET culture, and set a positive example.
- Drive customer service and associate engagement throughout the store, ensuring customer concerns are resolved effectively and promptly.
- Work with key partners on merchandise placement and signing, and support stock integrity through inventory management.
- Learn to maintain and operate store equipment and systems and manage daily financial operations.
- Perform opening, closing, Manager on Duty, and other whole-store responsibilities.
- Follow company policies and procedures and hold associates accountable for doing so.
- Maintain command of store standard operating procedures, particularly safety compliance; learn to maintain process accuracy and mitigate shrink.
- Ensure that self and associates follow safety and hazmat procedures and Safety Matters guidelines at all times.
- Lead by example and uphold, maintain, and support lawful company policies and positions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
