Operations Assistant Store Manager in Training
About The Position
The Operations Assistant Store Manager in Training (OASM-IT) gains hands-on experience in the responsibilities and functions of an Operations Assistant Store Manager through a training program that includes practical experience, mentorship, and leadership development. Training lasts up to six weeks and covers Manager on Duty responsibilities and managing store associates, sales, customer service, safety standards, product availability, store presentation, and profitability. The role learns to oversee the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. Working with the Store Manager, Assistant Store Managers, and operational field teams, the OASM-IT learns to develop and implement sales and profitability strategies, create departmental action plans, and support smooth department operations. The role is expected to lead by example and uphold lawful company policies and positions.
Requirements
- Must be at least 18 years old.
- Must be legally permitted to work in the United States.
- At least 3 years of work experience.
- At least 2 years of leadership experience.
- High school diploma and/or GED-level knowledge, skills, and abilities.
Nice To Haves
- Demonstrated ability to collaborate and work effectively with cross-functional teams.
- A bachelor's degree or equivalent in a field of study related to the job.
- 3 or more years of leadership experience.
Responsibilities
- Participate in structured training in store operations, customer service, sales and profitability, and company policies and procedures; complete assigned training modules and assessments.
- Learn and demonstrate staffing and scheduling practices, identify and resolve stock deficiencies, coach associates in selling behaviors, resolve customer issues, and support service needs for installed sales, special orders, and product sales.
- Learn and demonstrate performance management, including reviewing associate performance and executing disciplinary processes when necessary.
- Supervise associates in selling efforts, lead GET culture by example, and drive customer service and associate engagement throughout the store.
- Ensure customer concerns are resolved effectively and take prompt action to address situations.
- Work with partners on merchandise placement and signing, and support stock integrity through inventory management.
- Learn to maintain and operate store equipment and systems and manage daily financial operations.
- Perform Opening, Closing, Manager on Duty, and other whole-store responsibilities.
- Follow company policies and procedures and hold associates accountable for doing so; apply store standard operating procedures, particularly safety procedures, and learn to maintain process accuracy and mitigate shrink.
- Ensure self and associates follow safety and hazardous-material procedures and Safety Matters guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
