Operations Assistant Store Manager in Training

The Home Depot•Thatcher, AZ

11d

About The Position

The Operations Assistant Store Manager in Training (OASM-IT) gains hands-on experience in the key responsibilities and functions of an Operations Assistant Store Manager through a comprehensive training program that includes practical experience, mentorship, and leadership development. During a training period of up to six weeks, the OASM-IT learns Manager on Duty responsibilities and how to manage store associates, sales, customer service, safety standards, product availability, store presentation, and profitability. The role includes learning to oversee the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and Back Office. In collaboration with the Store Manager, Assistant Store Managers, and operational field teams, the OASM-IT learns to develop and implement strategies to increase sales and profitability, create actionable plans for departmental success, and support smooth department operations. The role requires leading by example and upholding, maintaining, and supporting lawful company policies and positions.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
At least 3 years of work experience.
At least 2 years of leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

Demonstrated ability to collaborate and work effectively with cross-functional teams.
A bachelor's degree or equivalent degree in a field of study related to the job.
3 or more years of leadership experience.

Responsibilities

Participate in a structured training program covering retail store operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling practices, identifying and resolving stock deficiencies, supervising associates’ selling behaviors, resolving customer concerns, and supporting service needs for installed sales, special orders, and product sales.
Learn the performance management process, including associate performance reviews and disciplinary procedures when necessary.
Complete assigned training modules and assessments.
Supervise associates in selling efforts, lead GET culture, and set a positive example.
Drive customer service and associate engagement throughout the store, and resolve customer concerns promptly and effectively.
Work with partners to plan merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Perform opening, closing, Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures and hold associates accountable for following them.
Apply store standard operating procedures, especially safety requirements, and learn to maintain process accuracy and mitigate shrink.
Ensure that self and associates follow safety and hazardous-material procedures and Safety Matters guidelines.