Assistant Store Manager in Training - Operations

The Home Depot•Fargo, ND

About The Position

The Operations Assistant Store Manager in Training (OASM-IT) gains hands-on experience with the responsibilities and functions of an Operations Assistant Store Manager at The Home Depot. The role includes a structured training program with practical experience, mentorship, and leadership development lasting up to six weeks. Trainees learn Manager on Duty responsibilities and how to manage associates, sales, customer service, safety, product availability, store presentation, and profitability. They train across the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. Working with the Store Manager, Assistant Store Managers, and operational field teams, they learn to develop and implement strategies to improve sales and profitability, create departmental game plans, and support smooth operations. Trainees are expected to lead by example and uphold lawful company policies and positions.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
Minimum of 3 years of work experience.
Minimum of 2 years of leadership experience.
High school diploma and/or GED, or the knowledge, skills, and abilities typically acquired through its completion.
Ability to continuously stand or walk, or regularly lift, handle, or carry material or equipment weighing 8–20 pounds.
Ability to travel overnight less than 5% of the time, typically.

Nice To Haves

Ability to collaborate and work effectively with cross-functional teams.
Bachelor’s degree or equivalent in a field of study related to the job, or the knowledge, skills, and abilities typically acquired through its completion.
3 or more years of leadership experience.

Responsibilities

Participate in a structured training program covering store operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling practices, identification and resolution of stock deficiencies, coaching associates in selling behaviors, customer issue resolution, and support for installed sales, special orders, and product sales.
Learn the performance management process, including reviewing associate performance and executing disciplinary processes when necessary.
Complete assigned training modules and assessments.
Supervise associates in the selling effort, lead the GET culture, and model expected behaviors.
Drive customer service and associate engagement throughout the store; address customer concerns and take prompt action to resolve situations.
Work with partners on merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Perform opening, closing, Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures and hold associates accountable for following them.
Learn and apply store standard operating procedures, particularly safety compliance procedures; maintain process accuracy and mitigate shrink.
Ensure that self and associates follow safety and hazardous-material procedures and Safety Matters guidelines.