Night Operations Assistant Store Manager in Training

The Home Depot•Columbus, OH

11d

About The Position

The Night Operations Assistant Store Manager in Training (NOASM-IT) gains hands-on experience in the responsibilities and functions of a Night Operations Assistant Store Manager through a training program that includes practical experience, mentorship, and leadership development. During training, which can last up to six weeks, the NOASM-IT learns Manager on Duty duties and oversees overnight freight operations, including freight handling programs and coordination with Night Replenishment Managers on unload, pack out, and pack down activities. The role also works with the Store Manager, Assistant Store Managers, and field teams to learn how to develop and implement strategies that improve sales and profitability, create actionable plans for departmental success, and ensure smooth department operations. The NOASM-IT is expected to lead by example and uphold, maintain, and support lawful company policies and positions.

Requirements

Must be at least 18 years old.
Must be legally permitted to work in the United States.
At least 3 years of work experience.
At least 3 years of leadership experience.
Knowledge, skills, and abilities typically acquired through completing a high school diploma and/or GED.

Nice To Haves

Ability to collaborate and work effectively with cross-functional teams.
Knowledge, skills, and abilities typically acquired through completing a bachelor's degree program or an equivalent degree in a job-related field.
3 years of preferred work experience.
3 years of preferred leadership experience.

Responsibilities

Supervise associates in the selling effort, promote GET culture, and set an example for customer service and associate engagement.
Ensure customer concerns are addressed effectively and take appropriate action to resolve situations promptly.
Perform opening, closing, Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures and hold associates accountable for doing so.
Learn and apply store standard operating procedures, particularly safety procedures, process-accuracy tactics, and shrink-mitigation measures.
Ensure that safety and hazardous-material procedures and Safety Matters guidelines are followed.
Work with key partners on merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Participate in structured training on store operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling practices, identifying and resolving stock deficiencies, supervising associates' selling behaviors, resolving customer issues, and supporting service needs for installed sales, special orders, and product sales.
Learn and demonstrate performance management, including associate performance reviews and disciplinary processes when necessary.
Complete all assigned training modules and assessments.