Night Operations Assistant Store Manager in Training

Home Depot•Tucson, AZ

About The Position

The Night Operations Assistant Store Manager in Training (NOASM-IT) gains hands-on experience in the responsibilities and functions of a Night Operations Assistant Store Manager through a comprehensive training program that includes practical experience, mentorship, and leadership development. The training period lasts up to six weeks and focuses on learning Assistant Store Manager responsibilities, Manager on Duty duties, and overnight freight operations. The NOASM-IT works with Night Replenishment Managers to manage unloading, pack-out, and pack-down activities, and collaborates with the Store Manager, Assistant Store Managers, and field teams to learn strategies that support sales, profitability, departmental success, and smooth store operations. The role is expected to lead by example and uphold, maintain, and support lawful company policies and positions. Responsibilities include supervising associates in customer service and selling, supporting store-wide operations and safety, helping manage sales, merchandise placement, signing, inventory, equipment, systems, and daily financial operations, and completing structured management training. The training covers retail operations, customer service, sales and profitability, company policies and procedures, staffing and scheduling, stock deficiencies, selling behaviors, customer concerns, service needs, and performance management, including associate reviews and discipline when necessary. The position typically reports to the Store Manager and has no direct reports. Overnight travel is typically required less than 5% of the time. The work is in a comfortable indoor area, with occasional mild discomfort and intermittent physical exertion such as walking, standing, stooping, climbing, and lifting materials or equipment, some of which may be heavy or awkward.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
Minimum of 3 years of work experience.
Minimum of 3 years of leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.
Demonstrated competencies in action orientation, collaboration, customer focus, talent development, driving results, and resourcefulness.

Nice To Haves

Ability to collaborate and work effectively with cross-functional teams.
Bachelor's degree or equivalent in a field of study related to the job.
3 years of work experience (listed as preferred).
3 years of leadership experience (listed as preferred).

Responsibilities

Supervise associates in the selling effort, lead GET culture, and set the example.
Drive customer service and associate engagement throughout the store; ensure customer concerns are addressed and take necessary action to resolve situations promptly.
Perform opening, closing Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures and hold associates accountable for doing so.
Learn and apply store standard operating procedures, particularly safety compliance; learn tactics to maintain process accuracy and mitigate shrink.
Ensure that self and associates follow safety and hazardous-material procedures and Safety Matters guidelines.
Work with key partners on merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and to manage daily financial operations.
Participate in structured training covering retail store management, including operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling practices, methods for identifying and resolving stock deficiencies, and ways to supervise associates in selling behaviors.
Learn to resolve customer issues and concerns and support service needs for installed sales, special orders, and product sales.
Learn and demonstrate the performance management process, including reviewing associate performance and executing associate discipline when necessary.
Complete all assigned training modules and assessments.
Collaborate with Night Replenishment Managers to manage freight unload, pack-out, and pack-down operations.
Collaborate with store and field leaders to develop and implement strategies, actionable departmental plans, and practices that support sales, profitability, and smooth operations.
Lead by example and uphold, maintain, and support lawful company policies and positions.