Night Operations Assistant Store Manager in Training

The Home Depot•Queen Creek, AZ

About The Position

The Night Operations Assistant Store Manager in Training (NOASM-IT) gains hands-on experience in the responsibilities and functions of a Night Operations Assistant Store Manager through a training program that includes practical experience, mentorship, and leadership development. Training lasts up to six weeks and prepares the trainee to execute key OASM responsibilities. Trainees learn Manager on Duty duties and focus on overseeing overnight freight operations, including unload, pack out, and pack down, in collaboration with Night Replenishment Managers. They also work with the Store Manager, Assistant Store Managers, and field teams to develop strategies that support sales, profitability, departmental success, and smooth operations. NOASM-ITs are expected to lead by example and uphold, maintain, and support lawful company policies and positions.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
Minimum of 3 years of work experience.
Minimum of 3 years of leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

Demonstrated ability to collaborate and work effectively with cross-functional teams.
A bachelor's degree or equivalent degree in a field of study related to the job.
3 years of work experience (preferred).
3 years of leadership experience (preferred).

Responsibilities

Supervise associates in the selling effort, lead GET culture, set the example, and drive customer service and associate engagement throughout the store.
Ensure customer concerns are addressed effectively and take necessary action to resolve situations promptly.
Perform opening and closing Manager on Duty duties and other whole-store responsibilities.
Follow company policies and procedures, hold associates accountable for following them, and learn store standard operating procedures, especially safety procedures and tactics for maintaining process accuracy and mitigating shrink.
Ensure that self and associates follow safety and hazmat procedures and Safety Matters guidelines at all times.
Work with key partners to plan merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Participate in structured training covering retail operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling practices, identifying and resolving stock deficiencies, supervising associate selling behaviors, resolving customer issues, and supporting service needs for installed sales, special orders, and product sales.
Learn and demonstrate performance management, including reviewing associate performance and executing disciplinary processes when necessary.
Complete assigned training modules and assessments.
Collaborate with Night Replenishment Managers to manage overnight unload, pack out, and pack down operations.
Work with store leadership and field teams to develop and implement strategies that improve sales, profitability, departmental success, and operational continuity.