Night Operations Assistant Store Manager in Training

The Home Depot•Tucson, AZ

About The Position

The Night Operations Assistant Store Manager in Training (NOASM-IT) gains hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The role includes a comprehensive training program with hands-on experience, mentorship, and leadership development. During training, which may last up to six weeks, the NOASM-IT learns Manager on Duty responsibilities and focuses on overseeing overnight freight operations and executing core freight-handling programs. The role frequently collaborates with Night Replenishment Managers to manage unloading, pack out, and pack down, and works with the Store Manager, Assistant Store Managers, and field teams to learn strategies for increasing sales and profitability, creating departmental action plans, and supporting smooth department operations. The NOASM-IT is expected to lead by example and uphold, maintain, and support lawful company policies and positions.

Requirements

Must be at least 18 years old.
Must be legally permitted to work in the United States.
At least 3 years of work experience.
At least 3 years of leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

Demonstrated ability to collaborate and work effectively with cross-functional teams.
Preferred education: knowledge, skills, and abilities typically acquired through completion of a bachelor's degree program or equivalent degree in a job-related field of study.
Preferred 3 years of work experience.
Preferred 3 years of leadership experience.

Responsibilities

Supervise associates in the selling effort, lead the GET culture by example, and promote customer service and associate engagement throughout the store.
Ensure customer concerns are addressed effectively and take necessary action to resolve situations promptly.
Perform opening, closing, Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures, hold associates accountable for following them, maintain command of store standard operating procedures, and learn tactics to maintain process accuracy and mitigate shrink.
Ensure that self and associates follow safety and hazardous-material procedures and Safety Matters guidelines.
Work with key partners to plan merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Participate in structured training covering retail store operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling practices, identification and resolution of stock deficiencies, supervision of associates' selling behaviors, resolution of customer issues, and support for installed sales, special orders, and product sales.
Learn and demonstrate the performance management process, including reviewing associate performance and carrying out the associate disciplinary process when necessary.
Complete all assigned training modules and assessments.
Collaborate with the Store Manager, Assistant Store Managers, field teams, and Night Replenishment Managers on freight operations and strategies for departmental success.