Operations Assistant Store Manager In Training

The Home Depot • Warrenton, OR

1d

About The Position

The Operations Assistant Store Manager in Training (OASM-IT) gains hands-on experience in the responsibilities and functions of an Operations Assistant Store Manager through a training program that includes practical experience, mentorship, and leadership development. During training, which lasts up to six weeks, the trainee learns Manager on Duty responsibilities and how to manage associates, sales, customer service, safety standards, product availability, store presentation, and profitability.

The position prepares trainees to oversee areas including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASM-ITs collaborate with the Store Manager, Assistant Store Managers, and operational field teams to develop and implement strategies that improve sales and profitability, create actionable plans for departmental success, and support smooth department operations. They are expected to lead by example and uphold, maintain, and support lawful company policies and positions.

Requirements

• Must be at least 18 years old.
• Must be legally permitted to work in the United States.
• At least 3 years of work experience.
• At least 2 years of leadership experience.
• High school diploma and/or GED-level knowledge, skills, and abilities.

Nice To Haves

• Ability to collaborate and work effectively with cross-functional teams.
• Bachelor's degree or equivalent in a field of study related to the job.
• 3 years of work experience.
• 3 or more years of leadership experience.

Responsibilities

• Participate in structured training covering retail store operations, customer service, sales and profitability, and company policies and procedures.
• Learn and demonstrate staffing and scheduling practices, identification and resolution of stock deficiencies, coaching associates in selling behaviors, resolution of customer issues, and support for installed sales, special orders, and product sales.
• Learn the performance management process, including associate performance reviews and disciplinary procedures when necessary.
• Complete assigned training modules and assessments.
• Supervise associates in selling efforts, lead GET culture, and set a positive example.
• Promote customer service and associate engagement throughout the store; resolve customer concerns effectively and promptly.
• Work with partners on merchandise placement and signing, and support stock integrity through inventory management.
• Learn to maintain and operate store equipment and systems and manage daily financial operations.
• Perform opening, closing, Manager on Duty, and other whole-store responsibilities.
• Follow company policies and procedures and hold associates accountable for doing the same.
• Learn and follow store standard operating procedures, particularly safety requirements; maintain process accuracy and take steps to mitigate shrink.
• Ensure that self and associates follow safety and hazardous materials procedures and Safety Matters guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED