Operations Analyst II

We are seeking a data and customer-driven Operations Analyst to join our Fulfillment team. In this role, you will use available data to track KPIs, suggest process improvements, and guide decision making for internal and external stakeholders. You will collaborate closely with cross-functional partners and play a key role in maintaining relationships with our shippers. Additionally, you will be responsible for data accuracy, creating reports, and providing administrative support for special projects. This position requires strong collaboration skills, attention to detail, and experience in supply chain management.

- Monitor KPIs to identify trends and opportunities for process improvement, and regularly provide data-driven insights to shippers - Drive weekly business reviews with external audiences - Ensure order data is flowing accurately across systems, and own resolution with Engineering support - Ensure quality control for global shipping documents - Be responsible for data accuracy across customer orders and inventory - Consolidate data and build customer reports for internal and external partners - Closely collaborate with Customer Success to support shippers’ presentations, business reviews, and on-site visits - Closely collaborate with Fulfillment Operations to escalate shippers’ priorities regarding orders, inventory management, and other applicable operational requests - Forge strong relationships with shippers and frequently communicate updates regarding day-to-day operations - Conduct process reviews to identify opportunities for improvement - Create and/or revise SOPs - Provide administrative support for special projects, audits, and process reviews with cross-functional teams

- 3+ years of relevant Supply Chain experience - Strong track record of collaboration and relationship-building with internal and external stakeholders - Excellent oral/written communication skills - Passionate attention to detail – able to work meticulously and quickly - Strong multi-tasking skills; capable of juggling multiple projects at once - Intermediate to advanced data analysis skills in Excel or SQL - Capable of handling administrative support for special projects, audits, and process reviews with cross-functional teams

- Competitive salary and bonus - Friendly, Passionate, and Intelligent Employee Base - Creative Problem Solving and Entrepreneurial Thinking - Fast-Paced Environment - Low-Ego, Solution-Driven Culture - Community Involvement and Volunteer Opportunities - Employee Resource Groups: Women of Stord, JEDI (Justice, Equity, Diversity, & Inclusion), Stord-Serves, & More - 401(k) - Medical, Dental, and Vision Insurance - Life and Disability Insurance - Health Savings Account (HSA) option - Employee Assistance Program (EAP) - Mental Health Resources - Paid Parental Leave - Gym Stipend - Paid Time Off - Paid holidays - And more!