Front Office Administrator (Temporary)
About The Position
Cortica is seeking a temporary Operations Administrator for a 3–6 month assignment, with the potential to extend. The Operations Administrator represents Cortica as patients and families enter the clinic and performs daily operational tasks essential to clinic support. The role requires strong communication, organization, and leadership skills, as well as compassion, attention to detail, and a commitment to supporting positive outcomes for children and families. The position supports site operations, front-desk administration, scheduling coordination, facility and inventory management, new-hire onboarding, and clinic safety and cleanliness. The administrator works closely with the Site Operations Manager and schedulers and cross-trains with other roles to help ensure clinic coverage.
Requirements
- High school diploma or equivalent.
- At least 1 year of office experience.
Nice To Haves
- Office experience in a healthcare setting.
Responsibilities
- Support site operations, including opening and closing procedures, facility maintenance, and inventory, equipment, and furniture management.
- Greet families and clients; manage client check-in and check-out; collect copayments; assist with appointment scheduling; and manage documents.
- Interface with facility vendors and monitor inventory for necessary supplies.
- Oversee front-desk clerical procedures and handle communications effectively.
- Work with the Site Operations Manager and schedulers to identify and correct issues with same-day scheduling backfills, cancellations, scheduling conflicts, and EMR errors or fixes.
- Assist with new-hire onboarding and orientation.
- Communicate and escalate issues appropriately to the relevant authority.
- Prepare and sanitize treatment rooms, maintain cleanliness, and support therapists as needed during treatment or transitions.
- Help ensure a safe working environment by removing safety hazards and following clinic safety protocols.
- Cross-train with other roles to ensure coverage of clinic operations.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with company matching and rapid vesting
- Paid holidays
- Wellness days
- Life insurance
- Disability insurance options
- Tuition reimbursement for professional development and continuing education
- Referral bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
