Operations Administrative Assistant

Omni Hotels & Resorts•Boston, MA

1d•Onsite

About The Position

The Operations Administrative Assistant supports executive calendar management, tracks ongoing operational projects, and coordinates daily activities across the Executive, Rooms, and Food & Beverage departments. The role helps ensure the efficiency, organization, and productivity of these operational departments and supports the Executive Team’s proactive communication with ownership partners. Strong organization, attention to detail, and consistent follow-through are critical.

Requirements

Strong organizational skills.
Ability to multitask, stay organized, and prioritize responsibilities in a fast-paced environment.
Strong computer skills.
Proficiency in Microsoft Office and other office software.
Working knowledge of standard office equipment.
Excellent communication and interpersonal skills.
Reliability, patience, and professionalism.
Must live within 50 miles of the hotel.

Nice To Haves

Hotel experience is preferred.
Prior experience as an office coordinator or in a similar administrative role is preferred.
Customer service experience is preferred.
A college degree or equivalent experience is strongly preferred.

Responsibilities

Support executive calendar management, including scheduling and coordinating meetings.
Support the Executive Team’s efforts to proactively communicate with ownership partners.
Track operational team projects, commitments, and adherence to Omni standards, ensuring timely follow-up and communication.
Support daily Guest Engagement Meetings by taking and distributing notes and tracking action items.
Support monthly Issue Prevention Meetings by taking and distributing notes and tracking action items.
Perform general office duties, including typing, filing, answering phones, and administrative tasks such as expense reports.
Assume additional administrative responsibilities as operational needs evolve.
Follow established office workflow procedures to ensure maximum efficiency.
Support the Executive Team’s efforts to elevate the VIP experience for key guests.
Greet and assist visitors upon arrival at the office, including helping address guest concerns or issues when appropriate.