Operational Support Team Lead (Overpayments)

Government of Alberta•Edmonton, AB

6d•CA$81,885 - CA$107,339•Onsite

About The Position

The Ministry of Assisted Living and Social Services (ALSS) leads housing, assisted living and continuing care, seniors, income, employment and homelessness supports, disability services, and other social-based programs. The Employment and Financial Services (EFS) Division is responsible for policy development and delivery of employment and income services including contracted employment services, career resources, and the Income Support (IS) and Assured Income for the Severely Handicapped (AISH) programs. This role reports to the Program Integrity Manager of the ISIU and works in collaboration with the ISIU Management Team. The Team Lead manages and participates in the Program Integrity related work of the unit. The position is responsible for the direct supervision of operational support completing overpayments and administrative members, coordinating the work of members and utilizing good supervisory practices to develop and maintain an effective, focused and professional team. The position represents the ISIU at overpayment appeals. The position provides leadership for implementation of business unit goals and strategies and leads change by translating broad organizational strategy into meaningful functional actions and information for members of the investigation team. This role provides the opportunity to consult, collaborate, and build relationships with stakeholders, both internally and externally. This will improve the exchange on information on trends and process improvements. Due to the nature of the work, interactions with program clients can be challenging and at times adversarial, therefore well-developed skills in communication, problem solving, and professional conduct are very important for success in the role. As a Team Lead, you will be playing a significant role in establishing and maintaining a work environment that is conductive to employee satisfaction and productivity. The ability to de-escalate confrontational situations will be a key attribute of the role.

Requirements

Decision making ability based on sound judgment and fairness.
A high degree of professionalism and initiative.
Ability to work independently.
Excellent organizational skills to balance multiple tasks and prioritize.
Good writing and summarizing skills, including accurate spelling, grammar and punctuation.
Effective listening skills and the ability to provide appropriate verbal and written communications.
Adaptability to change and a high degree of problem-solving skills and solid judgment to identify appropriate solutions.
Effective case management and time management skills.
Proficient knowledge and experience with Microsoft Office products, Information technology systems/programs, and records management.
University graduation in a related field plus 4 years progressively responsible related experience; or equivalent.
Agility - Demonstrated ability to manage and adapt to change. Ability to manage human, financial, and physical resources within an operating environment.
Drive for Results - Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others.
Develop Self and Others - Proven ability to foster partnerships and to achieve organizational goals within an organization.
Build Collaborative Environments - Strong track record in establishing and maintaining effective working relationships with internal and external stakeholders.
Develop Networks - Ability to foster a climate of cooperation amongst, and build solid relationships with public agencies, government, committees and other partners.
Systems Thinking - Effective leadership abilities combined with a strong commitment to operating within a team environment and the ability to motivate and inspire others to achieve common goals.
Creative Problem Solving - Excellent analytical and decision-making skills.

Nice To Haves

Income Support and/or AISH Program Experience.
Knowledge of the following legislation: Income Employment Supports Act and Regulations (IS), Assured Income for the Severely Handicap and Regulations (AISH), Persons with Developmental Disabilities (PDD), Family Support for Children with Disabilities (FSCD), Emergency Management Act.

Responsibilities

Direct supervision of operational support completing overpayments and administrative members.
Coordinating the work of members and utilizing good supervisory practices to develop and maintain an effective, focused and professional team.
Representing the ISIU at overpayment appeals.
Providing leadership for implementation of business unit goals and strategies.
Leading change by translating broad organizational strategy into meaningful functional actions and information for members of the investigation team.
Consulting, collaborating, and building relationships with stakeholders, both internally and externally to improve the exchange of information on trends and process improvements.
Establishing and maintaining a work environment that is conducive to employee satisfaction and productivity.
De-escalating confrontational situations.