Operational Support Specialist

Cadence Education•Scottsdale, AZ

3d•$17 - $23•Remote

About The Position

The Operational Support Specialist supports Cadence Education’s schools, field leadership, and School Support Center teams through feedback management, reporting, communication, and operational coordination. The role administers the Complaints and Feedback Management Program, ensuring feedback from multiple channels is tracked, routed, and resolved in a timely manner. It also contributes to cross-functional collaboration, data analysis, process improvement, and operational efficiency to enhance school support and continuous improvement. This is a remote position, with Phoenix-area candidates preferred. Occasional onsite support in Scottsdale is required as needed.

Requirements

High school diploma or GED.
At least three years of related experience.
Ability to read, write, and communicate effectively in English.
Strong organizational skills and a high level of attention to detail.
Ability to manage multiple priorities and meet deadlines.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office applications, particularly Excel, Outlook, Word, and Teams.
Ability to develop and maintain spreadsheets, trackers, reports, and summaries.
Strong problem-solving skills and sound judgment when handling sensitive and confidential matters.
Ability to work independently, consistently follow through on tasks, and collaborate effectively across departments and leadership levels.

Nice To Haves

Phoenix-area candidates are preferred.

Responsibilities

Administer the Complaints and Feedback Management Program, monitoring submissions and ensuring accurate documentation, categorization, routing, tracking, and resolution.
Coordinate with field leadership and internal departments to monitor outstanding concerns, ensure timely follow-up, and escalate urgent, sensitive, or recurring issues.
Analyze feedback data to identify trends, recurring concerns, and opportunities for operational improvement.
Develop and maintain reports, dashboards, spreadsheets, trackers, and summaries to support data accuracy, accountability, and leadership decision-making.
Support schools and field leaders by responding to requests, coordinating issue resolution, and distributing communications, updates, and resources.
Support company-wide initiatives through data collection, reporting, survey development and distribution, and progress tracking.
Coordinate meetings, events, and special projects by managing deadlines, deliverables, and outstanding action items.
Maintain operational documentation and support process improvement by identifying ways to streamline workflows, improve efficiency, and strengthen consistency.