Operational Support Specialist I

Eurofins•River Falls, WI

10h

About The Position

The Operational Support Specialist I supports sample intake and laboratory operations by receiving, preparing, registering, organizing, and routing samples. The role helps ensure accurate and efficient execution of written protocols, prioritizes sample registration, maintains sample records and reports, and communicates with Group Leads, laboratory staff, and customers as needed. It also provides administrative and logistical support, assists with quality-related investigations and documentation, and may cross-train or work in laboratory areas when needed.

Requirements

Good organizational skills and the ability to communicate with subordinates, peers, supervisors, and potentially customers.
Energetic, innovative, creative, and personable approach.
Effective communication skills and ability to cross-train in laboratory areas.
Excellent verbal and written communication skills.
High attention to detail.
Competence with Microsoft Excel, Word, OneNote, and PowerPoint.

Nice To Haves

Associate degree in an administrative or related field preferred.

Responsibilities

Communicate effectively internally and externally and work cooperatively.
Direct sample flow and preparation efficiently and ensure accurate execution of written protocols.
Receive, prepare, categorize, and organize incoming samples for entry.
Register and label samples, proof them, divide them, and deliver them to laboratories.
Communicate with the Group Lead and appropriate laboratory staff regarding short seed, including requesting additional material where appropriate.
Participate in prioritizing sample registration.
Prepare, distribute, and retain Sample Entry Reports; update sample data and issue revised reports when needed.
Assist with delivering consumables to laboratories.
Ship sample bags, ICO samples, and other items using FedEx, UPS, or other carriers as requested.
Answer and direct phone calls.
Mail final official EBDI testing certificates.
Communicate personnel issues effectively to the Group Lead.
Participate in maintaining ISO documentation.
Assist customers and the Group Lead with out-of-specification samples, investigations, root cause analysis, and corrective and preventive action plans.
Maintain confidentiality regarding customer, sample, and employee information.
Cross-train or work in laboratories as needed.
Assist with seed disposal events, including disposal of retained samples and waste.