Operational Support Staff
About The Position
Assist with the day-to-day operations of the 482 Black River Parkway Administrative building. The role supports reception and administrative functions, including screening phone calls, assisting guests, directing employees through the building, sorting mail, recording checks received by mail, and helping staff manage building-related administrative tasks such as purchasing supplies and assisting vendors. The position also provides facility operations support and helps ensure the efficient operation of agency buildings. The schedule is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m. The employee must maintain professional conduct with patients, visitors, and staff, support positive public relations in the community, attend assigned meetings and training, and comply with confidentiality standards and 42 CFR/HIPAA requirements. Duties may be added or changed by management and may include other assigned responsibilities.
Requirements
- High school diploma.
- At least 1 year of experience directly related to the specified duties and responsibilities.
- Knowledge of administrative and clerical procedures and terminology.
- Must maintain a valid driver’s license and an acceptable driving record.
- Must obtain and maintain current CPR and First Aid certification and/or training, and any other certifications or training specified by state law and agency regulation.
- Ability to perform each essential duty satisfactorily; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Responsibilities
- Operate multi-line phone systems to answer, screen, and route incoming calls or take detailed messages.
- Greet clients, vendors, and guests; announce their arrival to staff and set a professional tone.
- Provide directions, escort guests to meeting rooms, and inform staff when appointments are running behind.
- Contact vendors regarding supplies, shredding, and maintenance needs.
- Receive, sort, and distribute incoming mail, packages, and couriers, and handle outgoing post.
- Record checks received via mail.
- Perform clerical duties including filing, photocopying, scanning, printing, and data entry.
- Keep the lobby and reception area tidy, restock stationery, and reorder office supplies.
- Maintain building access and occupant information, including office name plaques, mailboxes, directories, and other facility identification.
- Coordinate building-related requests with internal departments and external vendors to ensure timely completion.
- Perform facility operations and administrative support duties as assigned to support agency buildings.
- Maintain professional language and conduct with patients, visitors, and staff, and be sensitive and responsible to public relations within the community.
- Attend assigned staff meetings, in-service sessions, conferences, and trainings.
- Complete special projects and other duties as assigned or as they develop.
- Maintain confidentiality and comply with 42 CFR/HIPAA standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
