23713 - Operational Support Administrator

Ministry of Justice UK•National City, CA

9d•£30,109•Hybrid

About The Position

HM Courts and Tribunals Service (HMCTS) is responsible for administering criminal, civil and family courts and tribunals in England and Wales. The Operational Support Administrator works as part of a flexible team in the National Support Unit (NSU), providing consistent, high-quality administrative and technical support to the NSU and wider operational functions. The NSU provides centralised support to operations alongside Regional Support Units, which support local operations. The role supports NSU managers, Regional Delivery Directors and their teams in delivering services to users. Duties include providing information and guidance, monitoring work progress, and addressing day-to-day issues. The NSU operates virtually, and the role may be based at any location and managed remotely. Successful applicants are expected to work from an HMCTS office three days per week, subject to business availability, and may occasionally travel to any HMCTS site in line with business needs. The role is nationally advertised and permanent, with full-time, part-time, flexible-working and job-share patterns considered. The salary is £25,582 nationally or £30,109 in London, dependent on base location.

Requirements

Excellent interpersonal skills and the ability to engage with stakeholders to provide information, advice and guidance on NSU-covered areas.
Strong written communication skills, including the ability to draft responses to Freedom of Information Act requests and respond effectively to queries.
Project administration and support skills to help deliver ad hoc national projects.
Analytical skills to interpret performance data and provide useful insight to support operational delivery across HMCTS.
Proficient use of Microsoft Office 365 tools, including Excel, Microsoft Teams, Word and PowerPoint.

Nice To Haves

Experience using Power BI and OPT.
A good understanding of Operations and regions, to provide operational context for delivery plans.

Responsibilities

Support NSU managers with secretariat services for boards, meetings and teams; follow up action points, monitor deadlines, help prepare agendas, organise and attend meetings, take notes and prepare documents.
Help develop administrative and operational processes and systems, including data management and filing for NSU functional areas.
Maintain and update corporate memory databases and records, and provide or seek information on operational issues to support decisions and actions at a higher level.
Provide ad hoc administrative support to NSU projects, initiatives and specialist functions, including collating and analysing information and producing spreadsheets, datasets and reports.
Support national response and recovery activity coordinated by the NSU, as required.
Present data and management information to support the Operational Performance function and service improvements.
Provide administrative support to the Safety and Security Senior Manager and the nationally based Regional Safety Security Officer team, monitor progress and report concerns.
Track national safety and security audit outcomes.
Provide central administration for Health and Safety training and secretarial support for Safety and Security meetings across the country.

Benefits

25 days of annual leave on appointment, increasing to 30 days after five years’ service.
Option for qualifying staff to buy or sell up to three days of leave each year.
Paid time off for public holidays and one privilege day.
Civil Service pension scheme with a choice of pension options.
Extensive training and development opportunities.
Employee-run networks offering advice and support and enabling employee views to be expressed to senior management.
Family-friendly policies, including opportunities to work reduced hours or job share.
Access to flexible benefits, voluntary benefits, retail vouchers and discounts on goods and services.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.
Flexible working system in many offices.