Operational Support Administrator

HUB International•Tulsa, OK

2d•Onsite

About The Position

The Operational Support Administrator at HUB International is an integral member of the operations team, providing direct support related to operations and client services. The role provides clerical and administrative assistance to operations and client service departments, supports event planning and execution, and helps maintain office reception and shared areas. It also handles mail, prepares and scans documents, assists with policy materials and Auto ID Cards, and supports Account Managers and Account Executives with billing and invoicing tasks. Other administrative duties and projects may be assigned. This position is based onsite and requires a full five-day work week in the office. Some travel by car is required to meet with clients and attend outside events. The role requires an insurance license or the ability to obtain one within 120 days of hire.

Requirements

High school graduate or Certificate of High School Proficiency.
Must be 18 years of age or older.
Insurance license required, or must be able to obtain one within 120 days of hire.
Must hold a valid driver's license and have dependable transportation.
Proficiency in Adobe and Microsoft Office, including Excel, Word, and PowerPoint; ability to follow guidelines for working in BMS (EPIC) for premium efficiency with the team.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively with customers and teammates.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions in mathematical or diagram form.
Ability to talk and hear regularly; stand, walk, sit, and use hands to finger, handle, or feel frequently; and occasionally lift or move up to 50 pounds.
Close and distance vision abilities.
Some travel by car to meet with clients and attend outside events.
Demonstrates teamwork, clear written communication, initiative, attention to detail, and project management skills, including contributing to teams and adhering to deadlines.

Nice To Haves

Three to six months of prior office experience.
Bilingual in English and Spanish.

Responsibilities

Provide clerical and administrative support to operations and client service departments.
Assist with HUB event planning and execution.
Manage and maintain the front desk and lobby, and help upkeep the kitchen and lounge area.
Answer and transfer calls using a multi-line phone system.
Manage and distribute incoming and outgoing mail.
Scan mail into the Agency Management System and deliver it electronically to client service teams.
Perform clerical functions such as photocopying, stuffing envelopes, preparing policy books, and assembling Auto ID Cards.
Assist Account Managers and Account Executives with billing and invoicing tasks.
Complete other administrative duties and projects as needed.