Operational Support Administrator

Hub International Insurance•Tulsa, OK

1d•Onsite

About The Position

The Operational Support Administrator is an integral member of HUB International’s operations team, providing direct operational and client-service support. The role performs clerical and administrative work for operations and client service departments, supports event planning, maintains the front desk and lobby, manages mail and phone communications, and assists with billing-related tasks and other administrative projects. The position is based onsite and requires a five-day work week in the office. Some travel by car is required to meet with clients and attend outside events.

Requirements

High school graduate or holder of a Certificate of High School Proficiency.
Must be at least 18 years old.
Must hold a valid driver’s license and have dependable transportation.
Must hold an insurance license or be able to obtain one within 120 days of hire.
Ability to read and interpret documents, write routine reports and correspondence, and communicate effectively with customers and teammates.
Basic arithmetic ability, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret technical instructions in mathematical or diagram form and work with abstract and concrete variables.
Proficiency with Adobe and Microsoft Office, including Excel, Word, and PowerPoint, and ability to follow guidelines for working in BMS (EPIC) for premium efficiency with the team.
Ability to meet the physical demands of the job, including occasionally lifting and/or moving up to 50 pounds.

Nice To Haves

3 to 6 months of prior office experience.
Bilingual ability in English and Spanish.

Responsibilities

Provide clerical and administrative support to operations and client service departments.
Assist with HUB event planning and execution.
Manage and maintain the front desk and lobby, and help maintain the kitchen and lounge area.
Answer and transfer calls using a multi-line phone system.
Manage and distribute incoming and outgoing mail.
Scan mail into the Agency Management System and deliver it electronically to client service teams.
Perform clerical tasks such as photocopying, stuffing envelopes, preparing policy books, and assembling Auto ID Cards.
Assist Account Managers and Account Executives with billing and invoicing tasks.
Complete other administrative duties and projects as needed.