Operational QA Administrator

AHSG•Frisco, TX

7d•Hybrid

About The Position

The Operational QA Administrator sits within the Payroll function and helps ensure clinicians are paid correctly and clients are billed accurately. The role reviews assignment, rate, time, reimbursement, and payroll information before payroll and billing processing, identifies errors, and coordinates with Recruiting, Credentialing, Finance, and Operations to resolve them. The administrator owns assigned QA queues, audits, and follow-up activities; resolves routine discrepancies using established procedures; and escalates exceptions outside their authority. The position requires close attention to detail, sound judgment, clear communication, and the ability to manage multiple deadlines in a fast-paced staffing environment. The administrator validates data across Bullhorn, Workday, timekeeping systems, and other approved platforms; maintains audit-ready records; follows SOPs and checklists; and helps improve processes by identifying recurring errors and sharing findings. The role also supports system testing, workflow changes, special projects, and cross-training with Payroll and Operations. This is a hybrid role based out of the Frisco office, with three days in the office each week. The expected base hourly rate starts at $22.50; final compensation depends on factors including skills, qualifications, experience, and location. Qualified candidates must have the physical and mental abilities necessary to perform the essential functions, with or without reasonable accommodation. A detailed description of the physical and mental demands is available upon request.

Requirements

High school diploma or GED.
Two to four years of experience in payroll, payroll support, operations, administration, healthcare staffing, or related work.
Experience reviewing data or documentation for accuracy and catching errors before they become problems.
Ability to follow documented procedures while resolving routine issues with limited guidance.
Ability to prioritize multiple time-sensitive requests around firm deadlines.
Strong written and verbal communication skills.
Proficiency with Microsoft Office, Google Workspace, or similar tools, including Excel.
Ability to recognize risk and escalate exceptions appropriately.
Ability to perform the job's essential physical and mental functions, with or without reasonable accommodation.

Nice To Haves

Associate’s or bachelor’s degree in Business, Accounting, Finance, Healthcare Administration, or a related field, or an equivalent combination of education and experience.
Experience in healthcare staffing, travel healthcare, or high-volume payroll environments.
Experience with Bullhorn, Workday, timekeeping platforms, or comparable systems.
Experience with payroll audits, pre-payroll validation, reconciliations, or quality reviews.
Familiarity with travel healthcare pay elements such as stipends, per diems, and reimbursements.
Exposure to SOP development, process improvement, or AI-enabled productivity tools.

Responsibilities

Independently manage assigned QA queues, shared inboxes, audits, and recurring payroll review tasks.
Prioritize daily work according to payroll deadlines, clinician impact, and business urgency; track open items to completion and escalate issues outside assigned authority.
Provide responsive support to recruiters, clinicians, Payroll, and internal business partners, clearly communicating missing information, required corrections, and expected timelines.
Review and validate assignment, rate, time, reimbursement, and payroll information in Bullhorn, Workday, timekeeping systems, and other approved platforms.
Correct routine data discrepancies according to documented procedures and ensure required system steps are complete before payroll and billing processes begin.
Complete quality checks and audits to verify accuracy, completeness, and adherence to established procedures; identify incorrect rates, missing approvals, inconsistent data, and other risks.
Protect confidential clinician, employee, client, and financial information and maintain audit-ready records.
Follow SOPs, checklists, and workflow requirements; maintain QA trackers, audit logs, and operational documentation; recommend documentation updates when processes change.
Coordinate with Recruiting, Credentialing, Operations, and Finance to obtain missing information and resolve discrepancies; monitor dependencies and escalate unresolved barriers that could affect pay or billing.
Identify recurring errors, manual work, and handoff gaps; use approved technology, automation, and AI-enabled tools to improve accuracy and efficiency; share findings and recommended fixes with Payroll leadership.
Review assignment changes, extensions, cancellations, and reimbursements for approvals, dates, rates, and supporting documentation before processing.
Respond to routine clinician status questions and route specialized payroll, tax, or benefits questions appropriately.
Investigate exceptions, duplicates, or incomplete records in data moving between Bullhorn, Workday, and timekeeping systems.
Assist with system testing and documentation updates related to workflow changes.
Collaborate with Payroll to maintain coverage during high-volume periods and PTO, participate in cross-training, and apply coaching and feedback to develop toward more complex responsibilities.
Support special projects, system implementations, audits, and cleanup efforts as business needs evolve.