Operational Performance Mgr - OE - Westerville, OH

VetJobs•Westerville, OH

1d•$85,000 - $150,000•Remote

About The Position

The Operational Performance Manager directs, coaches, and leads Implementation Advisors and site leadership teams within a regional area or business unit sector. The role oversees implementation of Operations Management Systems and associated performance tracking and management tools to achieve operational effectiveness and consistent standards across sites. It can be 100% remote and requires 50%–75% travel during the year. The role coordinates system readiness and implementation, including working with OMS Data Systems and IT on source-system integrations, data analysis, process mapping, site-specific system concepts, location mapping, testing, and user acceptance. It coaches Implementation Advisors in training and knowledge transfer, supports industrial engineering requirements and work studies, and ensures risks and lessons learned are captured. The manager ensures deployments align with sector, site, and customer objectives; supports replication of process improvements across customer accounts; conducts progress reviews and provides monthly OMS updates; and promotes continuous improvement through workshops, associate engagement, documentation, value measurement, and best-practice sharing.

Requirements

Bachelor's degree or equivalent general management or above experience.
At least 7 years of experience in large-scale Lean or Operations Management Systems transformation.
At least 5 years of operations experience.

Nice To Haves

At least 2 years of logistics industry experience.

Responsibilities

Direct, coach, and lead Implementation Advisors and site leadership teams in implementing Operations Management Systems and performance tracking tools.
Verify that operational and performance tracking tools are in place or planned before and during readiness and implementation.
Coordinate consistent implementations across assigned regions or sites so each site has a standard performance tracking and Operations Management System.
Work with OMS Data Systems and IT to establish integrations or data extracts from source systems, such as WMS and T&A systems.
Work with OMS Data Systems to analyze data and identify where source systems do not provide the correct format or level of detail.
Ensure effective processes are defined, analyzed, and mapped in detail in preparation for applying standards.
Use site observations and analysis to agree on a site-specific OM DS Concept with site leadership, based on DHL Supply Chain standards.
Ensure location mapping is detailed enough to support maintenance flexibility and accurate standards.
Coordinate or conduct testing of performance tracking tools and system solutions with IT and site leadership, including user acceptance testing and confirmation of data accuracy and alignment with the agreed concept.
Coach Implementation Advisors to provide training and knowledge transfer on Operations Management Systems, tools, interpretation, maintenance, and issue resolution.
Define detailed job- or task-level requirements for discrete standards and complete required work studies or manage a contractor.
Identify required interfaces or DHL link work and ensure risks and lessons learned are captured and communicated.
Conduct Operations Management System, process, and system confirmations in line with sustainability models.
Ensure transformational deployments align with sector, site, and customer objectives and create value for DHL and customers.
Work with Transformation Advisors, Champions, and the Regional Operations Director to replicate process improvements across customer accounts where applicable.
Conduct regular continuous-improvement workshop progress reviews with customers in collaboration with Transformation Advisors, Champions, and the Regional Operations Director.
Provide monthly OMS progress updates and information on related improvement activities to Transformation Advisors, Champions, the Regional Operations Director, and the Regional Vice President.
Establish a balanced schedule of activity across assigned sites and sectors.
Give associates involved in the Operations Management System the knowledge needed to understand the continuous improvement process, objectives, tools, and routines.
Foster open participation and idea-sharing within the Operations Management System process.
Direct and coach continuous-improvement workshops related to the Operations Management System and facilitate workshops as needed.
Verify that improved-process documentation meets relevant Operations Management System, regulatory, and ISO requirements for the site or sector.
Ensure a value structure is in place to quantify project savings or defect reduction for each workshop or Value Stream Map.
Participate in broad-based deployment initiatives as requested.
Champion best-practice sharing during workshop action planning.