Operational Performance Mgr - OE

DHL Supply Chain•Westerville, OH

3d•Remote

About The Position

The Operational Performance Manager directs, coaches, and leads Implementation Advisors and site leadership teams within an assigned regional area or business unit sector to implement Operations Management Systems and performance tracking tools that support operational effectiveness and site standards. The role verifies that required tools are in place or planned before and during readiness and implementation, and coordinates consistent implementations across assigned sites. The manager works with OMS Data Systems, IT, and site teams to integrate and analyze source-system data, define and map processes, develop site-specific Operations Management System concepts, establish location mapping, and configure and test performance-tracking solutions. The role also oversees training and knowledge transfer, work studies or contractor work for discrete standards, and the identification of interfaces, risks, and lessons learned. The position supports sustainable transformation and continuous improvement by aligning deployments with sector, site, and customer objectives; replicating improvements across accounts where applicable; reviewing workshop progress with customers; reporting monthly progress; and fostering associate involvement and best-practice sharing. The role can be 100% remote and requires 50%–75% travel during the year.

Requirements

Bachelor's degree or equivalent general management education or above.
7+ years of experience in large-scale Lean/Operations Management Systems transformation.
5+ years of Operations experience.
Ability to travel 50%–75% during the year.

Nice To Haves

2+ years of logistics industry experience, preferred.

Responsibilities

Direct, coach, and lead Implementation Advisors and site leadership teams in implementing Operations Management Systems and performance tracking tools.
Verify that operational and performance tracking tools are in place or planned in detail before and during readiness and implementation.
Coordinate consistent implementations across assigned regions or sites so each site in scope has a standard performance tracking and Operations Management System.
Work with OMS Data Systems and IT to establish integrations or extracts from source systems, such as WMS and T&A systems.
Work with OMS Data Systems to analyze data and identify where source systems do not provide data in the correct format or level of detail.
Define, analyze, and map effective processes in preparation for applying standards.
Use process observations and analysis to agree on site-specific Operations Management System concepts with site leadership, based on DHL Supply Chain standards.
Ensure location mapping is sufficiently detailed to support future flexibility, maintenance, and accurate standards.
Coordinate or conduct testing of performance tracking tools and systems with IT and site leadership, including user acceptance testing, and obtain confirmation that the solution meets the agreed concept and provides accurate data.
Coach and direct Implementation Advisors in training site users and others on system use, interpretation, maintenance, and issue resolution.
For discrete standards, define detailed job or task requirements for industrial engineering and complete work studies or manage a contractor as appropriate.
Identify required interfaces or DHL link work, and ensure risks and lessons learned are captured and communicated.
Conduct Operations Management System, process, and system confirmations in line with sustainability models.
Ensure transformational deployments align with sector, site, and customer objectives and create value for DHL and its customers.
Work with Transformation Advisors, Champions, and the Regional Operations Director to replicate process improvements across customer accounts where applicable and include replication in initial transformation action plans.
Work with Transformation Advisors, Champions, and the Regional Operations Director to conduct regular customer reviews of continuous-improvement workshop progress.
Provide monthly OMS progress updates and related improvement activity to Transformation Advisors, Champions, the Regional Operations Director, and the Regional Vice President.
Establish a balanced schedule of activity across assigned sites and sectors.
Give associates involved in OMS the knowledge needed to understand the continuous improvement process, objectives, tools, and routines.
Foster an environment in the OMS process that encourages open involvement and ideas.
Direct and coach continuous-improvement workshops related to OMS and facilitate workshops as needed.
Verify that improved-process documentation meets applicable OMS, regulatory, and ISO requirements for the site or sector.
Ensure a value structure is in place to quantify project savings or defect reduction for each workshop or Value Stream Map.
Participate in broad-based deployment initiatives as requested.
Champion best-practice sharing during workshop action-planning deployments.