Operational Performance Mgr - OE

DHL (Supply Chain)•Westerville, OH

4d•$85,000 - $150,000•Remote

About The Position

The Operational Performance Manager directs, coaches, and leads Implementation Advisors and Site Leadership teams across a regional area or business unit sector as they implement Operations Management Systems and the performance tracking and management tools needed to achieve operational effectiveness and standards. The role supports transformational deployments from readiness and implementation through testing, training, confirmation, and long-term sustainability. It can be performed 100% remotely and requires 50%–75% travel during the year. The manager coordinates consistent implementations across assigned sites, works with OMS Data Systems and IT on source-system integrations and data analysis, and collaborates with site leadership to define site-specific operating concepts and configure performance-tracking solutions. The role also leads or supports process analysis, work studies, testing and user acceptance, training and knowledge transfer, continuous-improvement workshops, value quantification, progress reporting, and the sharing and replication of best practices. Deployments should align with sector, site, customer, and DHL objectives and create value for DHL and its customers.

Requirements

Bachelor's degree or equivalent general management or above experience.
At least 7 years of experience in large-scale Lean/Operations Management Systems transformation.
At least 5 years of operations experience.
Ability to travel 50%–75% during the year.

Nice To Haves

At least 2 years of logistics industry experience.

Responsibilities

Direct, coach, and lead Implementation Advisors and Site Leadership teams in implementing Operations Management Systems and performance tracking and management tools.
Verify that operational and performance management tools are in place or planned in detail before and during readiness and implementation.
Coordinate consistent implementations across assigned regions and sites, ensuring each site in scope has a standard DHL Supply Chain performance tracking and Operations Management System.
Work with OMS Data Systems and IT to establish integrations or extracts from source systems, such as WMS and T&A systems, and ensure implementation prerequisites are in place.
Work with OMS Data Systems to analyze data and identify where source systems do not provide data in the correct format or level of detail.
Ensure effective processes are defined, analyzed, and mapped in detail in preparation for applying standards.
Observe and analyze site processes and agree on a site-specific OM DS Concept with site leadership, based on DHL Supply Chain standards, as the basis for configuring the performance tracking solution.
Ensure location mapping is detailed enough to support flexibility, effective maintenance, and accurate standards.
Coordinate or conduct testing of performance tracking tools and system solutions with IT teams; conduct user acceptance testing with site leadership and obtain confirmation that the solution conforms to the agreed concept and provides accurate data.
Coach and direct Implementation Advisors in training site users and others on Operations Management Systems, performance tools, interpretation, maintenance, and issue resolution.
For discrete standards, define detailed job or task requirements for industrial engineering, complete required work studies, or manage a contractor as appropriate.
Identify and define required interfaces or DHL link work.
Capture and communicate risks and lessons learned to the wider team.
Conduct Operations Management System, Process, and System Confirmations in line with sustainability models to support successful implementation and long-term sustainability.
Ensure transformational deployments align with sector, site, and customer objectives and create value for DHL and its customers.
Work with Transformation Advisors, Champions, and the Regional Operations Director to replicate applicable process improvements across customer accounts and include replication in initial transformation action plans.
Work with Transformation Advisors, Champions, and the Regional Operations Director to conduct regular customer progress reviews for process continuous-improvement workshops.
Provide monthly OMS progress updates and related improvement activity information to Transformation Advisors, Champions, the Regional Operations Director, and the Regional Vice President.
Establish a balanced activity schedule across assigned sites and sectors.
Provide associates involved in the Operations Management System with the knowledge needed to understand the Continuous Improvement Process, its objectives, and related tools and routines.
Foster an open environment that encourages involvement and ideas within the Operations Management System process.
Direct and coach continuous-improvement workshop execution related to the Operations Management System and facilitate workshops as needed.
Verify that improved-process documentation follows applicable Operations Management System, regulatory, and ISO requirements for the site or sector.
Ensure a value structure is in place to quantify project savings and defect reduction for each workshop or Value Stream Map conducted.
Participate in broad-based deployment initiatives as requested.
Champion best-practice sharing during workshop action-planning deployments.