Operation Management Trainee

Ryder•Houston, TX

3d•Onsite

About The Position

The Operations Management Trainee (OMT) is an 18-month structured training program designed to develop leadership and operational knowledge in the transportation industry. The trainee works with different teams to learn the business, its processes, and strategies, with a focus on customer retention, operational excellence, and business metrics. The role includes opportunities to use problem-solving skills to support business decisions, with guidance and mentorship from managers and team members. Relocation within the business unit is required at the conclusion of the training program. The position is based at the Houston, Texas shop and works the listed schedule: Sunday, 7:00 a.m.–3:30 p.m., and Monday–Thursday, 2:00 p.m.–10:30 p.m. Compensation is salaried at $65,000, paid weekly. A bachelor's degree is required.

Requirements

Bachelor's degree.
Strong PC skills, including spreadsheet and word-processing software packages.
Basic understanding of business finance, controls, and metrics.
Detail-oriented with excellent follow-up practices.
Strong verbal and written communication skills.
Ability to instill commitment to organizational goals.
Ability to multitask, stay highly organized, manage time effectively, and prioritize work.
Flexibility and self-motivation to excel in a fast-paced environment.
Strong mechanical skills.
Effective interpersonal and influencing skills.
Ability to create and maintain professional relationships across all organizational levels, including peers, work groups, customers, and supervisors.
Ability to work independently and as part of a team.
Willingness to relocate within the business unit after the training program.

Nice To Haves

One or more years of customer service experience with issue-resolution experience.

Responsibilities

Manage customer relationship activities through quality customer interactions, proactive customer management, issue resolution, and customer satisfaction.
Coordinate with the rental department to maximize utilization without compromising lease customers.
Partner with Sales staff on customer calls to develop new business and improve customer satisfaction.
Manage running costs and maintenance overheads.
Ensure policies and processes are followed to optimize running costs and maintenance overhead.
Coordinate with Maintenance, Asset Management, Sales, and Marketing to support customer satisfaction.
Ensure accurate preventive maintenance scheduling and follow-up, breakdown and vehicle-status updates, and efficient Technician work planning, including training and flexibility.
Perform other duties as assigned.
Relocate within the business unit at the conclusion of the training program.

Benefits

Comprehensive benefit package, including medical, prescription, dental, vision, life insurance, and disability insurance options.
401(k) savings plan with company match.
Discounted stock purchase options.
Performance-based annual cost-of-living increases.
Comprehensive training and continued professional development.
Regional and local Ryder resources for guidance and support.
12 weeks of paid maternity leave.
Additional paid time off day for military veterans.
Paid time off for vacation, illness, bereavement, family leave, and parental leave.
Tax-advantaged 401(k) retirement savings plan.