Operation Management Trainee

Ryder Supply Chain Solutions•Houston, TX

About The Position

The Operations Management Trainee (OMT) participates in an 18-month structured training program designed to develop leadership and operational knowledge for managing a heavy-duty truck repair shop. The trainee works collaboratively with different teams to learn the business, its processes and strategies, and support customer retention, operational excellence, and performance metrics. The role provides an opportunity to apply problem-solving skills to business decisions, with training, mentorship, and support from managers and colleagues. Relocation within the business unit is required at the conclusion of the training program. The position is based in Houston, Texas. The schedule is Sunday from 7:00 a.m. to 3:30 p.m. and Monday through Thursday from 2:00 p.m. to 10:30 p.m. The role is salaried, with a stated pay range of $65,000 to $65,000.

Requirements

Bachelor's degree.
Strong PC knowledge and skills, including spreadsheet and word-processing software packages.
Basic understanding of business finance, controls, and metrics.
Detail oriented with excellent follow-up practices.
Strong verbal and written communication skills.
Ability to instill commitment to organizational goals.
Ability to multitask, stay highly organized, manage time effectively, and prioritize work.
Flexibility and self-drive to excel in a fast-paced environment.
Strong mechanical skills.
Effective interpersonal and influencing skills.
Ability to create and maintain professional relationships at all levels of the organization, including peers, work groups, customers, and supervisors.
Ability to work independently and as a member of a team.

Nice To Haves

One year or more of customer service experience with issue-resolution experience.

Responsibilities

Provide quality customer interface, proactive customer management, issue resolution, and support for customer satisfaction.
Coordinate with the rental department to maximize utilization without compromising lease customers.
Partner with Sales staff on customer calls to pursue new business and increase customer satisfaction.
Manage running costs and maintenance overheads, ensuring policies and processes are followed to optimize costs.
Coordinate with Maintenance, Asset Management, Sales, and Marketing to support customer satisfaction.
Ensure accurate preventive maintenance scheduling and follow-up, breakdown coordination, and vehicle status updates.
Oversee Technician work planning for efficiency, training, and flexibility.
Relocate within the business unit at the conclusion of the training program.
Perform other duties as assigned.

Benefits

Comprehensive benefit package, including medical, prescription, dental, vision, life insurance, and disability insurance options.
Paid time off for vacation, illness, bereavement, family, and parental leave.
401(k) retirement savings plan with a company match.
Discounted stock purchase options.
Performance-based annual cost-of-living increases.
Comprehensive training and opportunities for continued professional development.
Regional and local Ryder resources for guidance and support.
12 weeks of paid maternity leave.
An additional day of paid time off for military veterans.
The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and/or type.