Open Access Engagement Case Manager
About The Position
The Open Access Engagement Case Manager supports patients who have completed an intake and are waiting to begin services. The role maintains contact with patients, helps them access community resources, coordinates with the intake team, and follows up to confirm whether patients connected with recommended services and whether they need further assistance. The case manager provides targeted case management, including needs assessments, care planning, monitoring, follow-up, and referrals. The position also provides evidence-based therapeutic services after intake while patients wait for team assignment. Services may take place in community settings, patients’ homes, by telehealth, or in the office. The role requires accurate and timely documentation in the electronic medical record and completion of documentation required by the state, insurers, and the agency. The position works collaboratively with patients, multidisciplinary colleagues, and other teams; attends meetings, supervision, and required training; and provides in-person services during the workday. The employer requires a bachelor’s degree, at least one year of relevant experience and work in psychiatric or mental health services, a valid driver’s license, and a personal automobile with specified liability insurance.
Requirements
- Bachelor’s degree or higher.
- At least one year of relevant experience and at least one year of work in psychiatric or mental health services.
- Valid driver’s license and an automobile with liability insurance of $100,000 per person and $300,000 per accident (the posting states “$100,00/person”).
- Fundamental computer skills to process email and access client information.
- Ability to think critically and ensure actions and decisions align with the code of ethics, agency policies and procedures, and state He-M rules governing Community Mental Health Centers.
- Knowledge of, or willingness to learn about, thought disorders, mood disorders, and substance use disorders.
- Strong communication, time management, and organizational skills.
- Ability to work collaboratively with multidisciplinary team members and patients and use electronic medical records.
- Comfort transporting patients in a personal vehicle and visiting patients in their homes.
- Ability to provide services in person during the workday and attend in-person team meetings.
- Computer and mobile device skills, including Microsoft Outlook, Microsoft Teams, and iPhone.
- Commitment to teamwork and ability to work independently as a self-starter.
- Excellent communication with coworkers, staff, clients, and community partners.
Responsibilities
- Provide targeted case management, including needs assessments, care planning, monitoring, follow-up, and referrals to community resources for patients awaiting team assignment.
- Provide evidence-based therapeutic services to patients after intake while they wait for team assignment, in community settings, patients’ homes, by telehealth, or in the office.
- Maintain contact with patients and help them access community resources.
- Coordinate with the intake team and communicate with other teams regarding patient needs and updates.
- Confirm whether patients connected with recommended services and follow up when additional help is needed.
- Ensure accurate and timely documentation of services in the electronic medical record and complete documentation required by the state, insurers, and agency.
- Attend team meetings, supervision, staff meetings, and required trainings.
Benefits
- Health insurance
- Dental coverage
- Vision coverage
- Personal time off (PTO)
- Extended illness leave (EIL)
- Seven paid holidays
- 403(b) retirement plan
- Tuition assistance
- Short- and long-term disability
- Life insurance
- Flexible spending accounts (FSAs) for medical and dependent care
- Flexible work options
- Employee assistance program (EAP)
- Company discounts
- Employee recognition events
- Competitive salaries
- Supervision towards clinical licensure
- Qualifying employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
