Onsite Warehouse Support Specialist

ShipBob, Inc. • Bolingbrook, IL

12d • Onsite

About The Position

The Onsite Merchant Support Specialist monitors and completes inventory-control activities for ShipBob merchants at partner fulfillment centers. As the sole ShipBob representative onsite, the specialist works directly with partner leadership and associates to resolve merchant concerns and requests, provide a positive merchant experience, and support scalable fulfillment operations. The role reports to the Manager, SFN Quality; that manager is also the backup for the role.

The position is based at 340 Remington Blvd., Bolingbrook, IL 60440. It involves inventory investigation and reconciliation, merchant-facing ticket resolution, site audits, operational communication, and weekly performance reporting. The role also requires compliance with food-safety and other applicable policies, as well as careful product handling, storage, distribution, and record-keeping to support product safety, quality, legality, and traceability.

ShipBob describes its culture as ownership-minded, collaborative, transparent, and results-driven. The company provides full-time employees access to AI and productivity tools from their first day. Compensation targets a $50,000 base salary, with eligibility for a discretionary company bonus plan in accordance with company plans and policies.

Requirements

• At least 2 years of experience with ICQA processes in a 3PL or warehousing environment.
• Proficiency with Warehouse Management System software.
• Ability to work independently onsite without direct supervision.
• Effective written and verbal communication skills and reading-comprehension skills.
• Excellent time-management and prioritization skills.
• Excellent attention to detail.
• Strong interpersonal skills and the ability to maintain a professional demeanor and build rapport with team members.
• Comfort working in a fast-paced, highly adaptive environment.
• Ability to lift 50 lbs. without health limitations.
• Ability to stand and walk continuously during an 8–10-hour shift or longer, based on business needs.
• Ability to bend, stoop, reach above, and push or pull frequently.

Nice To Haves

• Experience using an RF Scanner.
• Experience communicating directly with customers or vendors.

Responsibilities

• Run daily cycle counts and inventory-control processes according to written SOPs, using partner resources.
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and onsite Operations Manager.
• Perform physical location checks and reconcile inventory variances within a 24-hour SLA.
• Determine the root cause of inventory adjustments and lead efforts to correct them.
• Perform merchant-requested audits or other actions at the site.
• Respond to and resolve merchant-facing inventory-related requests through the ticketing system within a 2-hour SLA.
• Raise concerns about inventory practices with the OSS Area Manager and Operations Manager and help identify opportunities to improve day-to-day processes.
• Communicate updates and important merchant-related operational information directly to the OSS Area Manager.
• Present weekly performance reports during business reviews with partner fulfillment-center leaders.
• Comply with food-safety and compliance policies and regulations.
• Ensure products are handled, stored, and distributed in a way that maintains safety, quality, and legality; follow SOPs, report product-condition or integrity concerns, maintain accurate traceability records, and support continuous improvement and product-safety awareness.
• Perform other duties and responsibilities as necessary.

Benefits

• Medical, dental, vision, and basic life insurance.
• Paid maternity/parental leave program.
• Paid holidays and flexible time off program.
• Paid sick leave.
• Wellness days (one day per quarter).
• 401(k) match.
• Comprehensive benefits package.
• Eligibility to participate in the company's discretionary bonus plan.
• Access for full-time employees to AI and productivity tools from Day 1 at no cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed