Warehouse Support Specialist
About The Position
The Warehouse Support Specialist monitors inbound and receiving activities at ShipBob’s regional receiving HUBs, helping provide a strong experience for merchants while supporting sustainable, scalable operations. The role works with onsite partners, merchant-facing teams, and operations leadership to address requests, discrepancies, and escalations, and to coordinate freight and facility activity. It reports to the Operations Manager, Fulfillment Operations, who also serves as backup for the role. The position is based at 11401 Harmon Road, Fort Worth, Texas, and works Monday through Friday on the day shift. Compensation is $24 per hour. The role includes ensuring products are handled, stored, and distributed in ways that maintain their safety, quality, and legality. Team members follow standard operating procedures, report concerns about product condition or integrity, maintain accurate records to support traceability, and contribute to continuous improvement and product safety awareness.
Requirements
- At least 1 year of warehouse experience in a fast-paced environment.
- Ability to adapt quickly to changing conditions and solve issues in a timely manner.
- Ability to work with critical timelines.
- Effective verbal and written communication skills.
- Ability to work professionally with internal and external stakeholders.
- Excellent attention to detail.
- Proficiency with Microsoft Excel.
- Ability to multitask and prioritize independently.
- Ability to work independently onsite without direct supervision.
- Ability to lift 50 pounds without any stated health limitations.
- Ability to stand and walk continuously during an 8–10 hour shift or longer based on business needs.
- Ability to bend, stoop, reach above, and push or pull frequently.
Responsibilities
- Resolve merchant-facing requests involving WRO and URO issues.
- Work directly with onsite partners to resolve merchant concerns and escalations.
- Investigate WRO discrepancies reported by partner personnel, frontline team members, and Merchant Care teams.
- Communicate updates, issues, escalations, and operational information to the onsite Operations Manager and Regional Director.
- Determine how to load, plan, and offload trucks and containers with little to no supervision.
- Schedule daily loads through established carriers moving in and out of the HUB and delivering to spoke sites within expected service-level agreements.
- Update and manage bills of lading (BOL) requirements.
- Generate and log IPP shipments leaving the HUB for their final destinations.
- Check in and check out drivers for inbound and outbound facility activity.
- Log missed and confirmed appointments using internal reporting tools and the NOVA appointment scheduling software.
- Support the Operations Manager and partner in promptly resolving Jira tickets and merchant escalations.
- Follow standard operating procedures for product handling, storage, and distribution; report product condition or integrity concerns; maintain accurate traceability records; and support continuous improvement and product safety awareness.
- Perform additional duties and responsibilities as necessary.
Benefits
- Medical, dental, vision, and basic life insurance.
- 401(k) match.
- Weekly paycheck with paid overtime eligibility.
- Pay progression program.
- Paid time off and sick time off.
- Comprehensive benefits package.
- Access for full-time employees to AI and productivity tools at no cost from Day 1.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
