Warehouse Support Specialist
About The Position
The Warehouse Support Specialist monitors inbound and receiving activities at regional receiving hubs, helping deliver a strong merchant experience while supporting sustainable and scalable operations. The role works with onsite partners and internal teams to resolve merchant-facing issues, investigate receiving discrepancies, coordinate freight activity, and maintain shipment and appointment records. It reports to the Operations Manager, Fulfillment Operations, who also serves as the backup for the role. The position is based at 400 Smoketree Plaza, Suite 100, North Aurora, IL 60542, and works Monday through Friday on the day shift. The base rate is $24.00 per hour. Midwest Hub associates, including ARR-1, receive a temporary additional $2 per hour for hours worked from October 25, 2026 through January 2, 2027, including overtime; the rate returns to the base rate on January 3, 2027. The role is also responsible for supporting product safety, quality, and legality through adherence to standard operating procedures, reporting concerns about product condition or integrity, accurate traceability records, and participation in continuous improvement. Additional duties may be assigned as necessary.
Requirements
- At least 1 year of warehouse experience in a fast-paced environment.
- Ability to adapt quickly to changing conditions and resolve issues in a timely manner.
- Ability to work with critical timelines.
- Effective verbal and written communication skills.
- Ability to work professionally with internal and external stakeholders.
- Excellent attention to detail.
- Proficiency with Microsoft Excel.
- Ability to multitask and prioritize independently.
- Ability to work independently onsite without direct supervision.
- Ability to lift 50 pounds without health limitations.
- Ability to stand and walk continuously during an 8–10-hour shift or longer based on business needs.
- Ability to bend, stoop, reach overhead, and push or pull frequently.
Responsibilities
- Resolve merchant-facing requests involving WRO and URO issues.
- Work with onsite partners to resolve merchant concerns and escalations.
- Investigate WRO discrepancies reported by partner personnel, frontline team members, and Merchant Care teams.
- Communicate updates, issues, escalations, and operational information to the onsite Operations Manager and Regional Director.
- Plan how to load and offload trucks and containers with little to no supervision.
- Schedule daily loads through established carriers moving freight into and out of the hub and delivering to spoke sites within expected SLAs.
- Update and manage bills of lading (BOL) requirements.
- Generate and log IPP shipments leaving the hub for their final destinations.
- Check in and check out drivers for inbound and outbound facility activity.
- Log missed and confirmed appointments using internal reporting tools and NOVA appointment scheduling software.
- Support the Operations Manager and partner in promptly resolving Jira tickets and merchant escalations.
- Follow standard operating procedures and help ensure products are handled, stored, and distributed safely and in compliance with quality and legality requirements.
- Report concerns about product condition or integrity, maintain accurate traceability records, and contribute to continuous improvement and product safety awareness.
- Perform additional duties and responsibilities as necessary.
Benefits
- Medical, dental, vision, and basic life insurance.
- 401(k) match.
- Weekly paycheck and eligibility for paid overtime.
- Pay Progression Program.
- Paid time off and sick time off.
- Comprehensive benefits package.
- Access to AI and productivity tools at no cost for full-time employees from Day 1.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
