Warehouse Support Specialist

ShipBob, Inc.•North Aurora, IL

7h•Onsite

About The Position

The Warehouse Support Specialist monitors inbound and receiving activities at ShipBob’s regional receiving hubs and helps ensure merchants receive reliable service while operations grow sustainably. The role works with onsite partners, operations teams, carriers, drivers, and merchant-facing teams to resolve concerns, coordinate freight movement, maintain shipment documentation, and meet service-level timelines. It reports to the Area Manager, Fulfillment Operations, who also serves as backup for the role. The position also supports product safety, quality, legality, and traceability by following standard operating procedures, reporting product-condition or integrity concerns, maintaining accurate records, and contributing to continuous improvement and product-safety awareness. Additional duties may be assigned as necessary.

Requirements

At least 1 year of warehouse experience in a fast-paced environment.
Ability to adapt quickly to changing conditions and solve issues in a timely manner.
Ability to work with critical timelines.
Effective verbal and written communication skills.
Ability to work professionally with internal and external stakeholders.
Excellent attention to detail.
Proficiency with Microsoft Excel.
Ability to multitask and prioritize independently.
Ability to work independently onsite without direct supervision.
Ability to lift 50 pounds without health limitations.
Ability to stand and walk continuously during an 8–10-hour shift or longer based on business needs.
Ability to bend, stoop, reach above, and push or pull frequently.

Responsibilities

Resolve merchant-facing requests related to WRO and URO issues.
Work with onsite partners to resolve merchant concerns and escalations.
Investigate WRO discrepancies reported by partner personnel, frontline team members, and Merchant Care teams.
Communicate updates, issues, escalations, and operational information to the onsite Operations Manager and Regional Director.
Plan how to load and offload trucks and containers with little to no supervision.
Schedule daily loads through designated carriers moving between the hub and spoke sites within expected service-level timelines.
Update and manage bills of lading (BOL) requirements.
Generate and log IPP shipments leaving the hub for their final destinations.
Check in and check out drivers for inbound and outbound facility activity.
Log missed and confirmed appointments using internal reporting tools and the NOVA appointment-scheduling software.
Support the Operations Manager and onsite partner in promptly resolving Jira tickets and merchant escalations.
Follow standard operating procedures and help ensure products are handled, stored, and distributed in a way that maintains safety, quality, and legality.
Report concerns about product condition or integrity, support traceability through accurate record-keeping, and contribute to continuous improvement and product-safety awareness.
Perform additional duties and responsibilities as necessary.