Warehouse Support Specialist

ShipBob, Inc.•Riverside, CA

11h•Onsite

About The Position

The Warehouse Support Specialist monitors inbound and receiving activities at ShipBob regional receiving hubs, supporting a strong merchant experience while helping maintain sustainable and scalable operations. The role resolves merchant-facing issues and escalations, coordinates with onsite partners and operations leaders, manages shipment and appointment documentation, and helps ensure that loads move between the hub and spoke sites within expected service-level timelines. The position is based at 21803 Authority Way, Riverside, California, and works Monday through Friday on the day shift. It reports to the Operations Manager, Fulfillment Operations, who also serves as the role’s backup. The role includes responsibility for handling, storing, and distributing products in a way that maintains safety, quality, and legality, while following standard operating procedures, reporting product-integrity concerns, keeping accurate traceability records, and contributing to continuous improvement and product-safety awareness.

Requirements

At least 1 year of warehouse experience in a fast-paced environment.
Ability to adapt quickly to changing conditions and solve issues in a timely manner.
Ability to work with critical timelines.
Effective verbal and written communication skills.
Ability to work professionally with internal and external stakeholders.
Excellent attention to detail.
Proficiency with Microsoft Excel.
Ability to multitask and prioritize independently.
Ability to work independently onsite without direct supervision.
Ability to lift 50 pounds without health limitations.
Ability to stand and walk continuously during an 8–10-hour shift or longer based on business needs.
Ability to bend, stoop, reach above, and push or pull frequently.

Responsibilities

Resolve merchant-facing requests related to WRO and URO issues.
Work with onsite partners to resolve merchant concerns and escalations.
Investigate WRO discrepancies reported by partner personnel, frontline team members, and Merchant Care teams.
Communicate updates, issues, escalations, and operational information to the onsite Operations Manager and Regional Director.
Visualize and conduct truck and container loading, planning, and offloading with little to no supervision.
Schedule daily loads through designated carriers moving between the hub and spoke sites, within expected SLAs.
Update and manage all bill of lading (BOL) requirements.
Generate and log IPP shipments moving from the hub site to their final destinations.
Check in and check out drivers for inbound and outbound facility activity.
Log missed and confirmed appointments using internal reporting tools and the NOVA appointment-scheduling software.
Support the Operations Manager and partner in promptly resolving Jira tickets and merchant escalations.
Follow standard operating procedures and ensure products are handled, stored, and distributed in a manner that maintains safety, quality, and legality.
Report concerns about product condition or integrity, maintain accurate traceability records, and contribute to continuous improvement and product-safety awareness.
Perform additional duties and responsibilities as necessary.