Onsite Warehouse Support Specialist

ShipBob, Inc. • Riverside, CA

8d • Onsite

About The Position

The Onsite Merchant Support Specialist monitors and completes inventory-control activities for ShipBob merchants at partner fulfillment centers. As ShipBob’s sole representative onsite, the specialist works directly with partner leadership and associates to resolve merchant concerns and requests, support a positive merchant experience, and help develop scalable operations. The position reports to the OSS Area Manager, who also serves as its backup.

The role is based at 21807 Authority Way, Riverside, CA 92508. It includes responsibility for ensuring products are handled, stored, and distributed in ways that maintain their safety, quality, and legality. Team members follow standard operating procedures, report concerns about product condition or integrity, maintain accurate records to support traceability, and contribute to continuous improvement and product-safety awareness. Other duties may be assigned as necessary.

Requirements

• At least 2 years of experience with ICQA processes in a 3PL or warehousing environment.
• Proficiency with Warehouse Management System software.
• Ability to work independently onsite without direct supervision.
• Effective written and verbal communication skills and reading comprehension skills.
• Excellent time-management and prioritization skills.
• Excellent attention to detail.
• Strong interpersonal skills and the ability to maintain a professional demeanor and build rapport with team members.
• Comfort working in a fast-paced and highly adaptive environment.
• Ability to lift 50 lbs. without health limitations.
• Ability to stand and walk continuously during an 8–10-hour shift or longer, based on business needs.
• Ability to bend, stoop, reach above, and push or pull frequently.

Nice To Haves

• Bilingual in English and Mandarin.
• Experience using an RF scanner.
• Experience communicating directly with customers or vendors.

Responsibilities

• Run daily cycle-counting and inventory-control processes according to written SOPs, using partner resources.
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and onsite Operations Manager.
• Perform physical location checks, ensure quality, and reconcile inventory variances within a 24-hour SLA.
• Determine the root cause of inventory adjustments and lead efforts to correct them.
• Perform audits or other actions requested by merchants within the site.
• Respond to and resolve merchant-facing inventory-related requests through the ticketing system within a 2-hour SLA.
• Raise concerns about inventory practices with the OSS Area Manager and Operations Manager and help identify opportunities to improve day-to-day processes.
• Communicate updates and important merchant-related operational information directly to the OSS Area Manager.
• Present weekly performance reports during business reviews with partner fulfillment center leaders.
• Comply with food-safety and compliance policies and regulations.
• Follow SOPs, report concerns related to product condition or integrity, maintain accurate records for traceability, and support product safety and continuous improvement.
• Perform other duties and responsibilities as necessary.

Benefits

• Medical, dental, vision, and basic life insurance.
• Paid maternity/parental leave program.
• Paid holidays and flexible time off program.
• Paid sick leave.
• Wellness days (one day per quarter).
• 401(k) match.
• Comprehensive benefits package.
• Eligibility for participation in the Company's discretionary bonus plan, subject to company plans and policies.
• Access for full-time employees to AI and productivity tools at no cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed