Warehouse Support Specialist

ShipBob•North Aurora, IL

8d•Onsite

About The Position

The Warehouse Support Specialist monitors inbound and receiving activities at ShipBob’s regional receiving hubs, helping serve merchants while supporting sustainable, scalable operations. The role works with onsite partners, Merchant Care teams, operations leaders, carriers, and drivers to investigate and resolve receiving issues, manage shipments and appointments, and communicate operational updates. It reports to the Operations Manager, Fulfillment Operations, who also serves as the role’s backup. The position is based at 400 Smoketree Plaza, Suite 100, North Aurora, Illinois 60542, and works Monday through Friday on the day shift. It includes responsibility for ensuring products are handled, stored, and distributed in a way that maintains their safety, quality, and legality. Team members follow standard operating procedures, report product-condition or integrity concerns, maintain accurate records for traceability, and contribute to continuous improvement and product-safety awareness. The listed base pay is $24.00 per hour beginning January 3, 2027. Midwest Hub associates, including ARR-1, receive a temporary additional $2 per hour for all hours worked from October 25, 2026 through January 2, 2027, including overtime hours. The role is eligible for paid overtime. Additional duties may be assigned as necessary.

Requirements

At least 1 year of warehouse experience in a fast-paced environment.
Ability to adapt quickly to changing conditions and resolve issues promptly.
Ability to work with critical timelines.
Effective verbal and written communication skills.
Ability to work professionally with internal and external stakeholders.
Excellent attention to detail.
Proficiency with Microsoft Excel.
Ability to multitask and independently prioritize work.
Ability to work independently onsite without direct supervision.
Ability to lift 50 pounds without any health limitations.
Ability to stand and walk continuously during an 8–10-hour shift or longer based on business needs.
Ability to bend, stoop, reach above, and push or pull frequently.

Responsibilities

Resolve merchant-facing requests related to WRO and URO issues.
Work directly with onsite partners to address merchant concerns and escalations.
Investigate WRO discrepancies reported by partner personnel, frontline team members, and Merchant Care teams.
Communicate updates, issues, escalations, and operational information to the onsite Operations Manager and Regional Director.
Plan how to load and offload trucks and containers with little to no supervision.
Schedule daily loads through established carriers traveling between the hub and spoke sites, meeting expected SLAs.
Update and manage bills of lading (BOL) requirements.
Generate and log IPP shipments leaving the hub for their final destinations.
Check in and check out drivers for inbound and outbound activity at the facility.
Log missed and confirmed appointments using internal reporting tools and NOVA appointment scheduling software.
Support the Operations Manager and partner in promptly resolving Jira tickets and merchant escalations.
Handle, store, and distribute products in a way that maintains safety, quality, and legality.
Follow standard operating procedures, report product-condition or integrity concerns, maintain accurate traceability records, and support continuous improvement and product-safety awareness.
Perform additional duties and responsibilities as necessary.