Warehouse Support Specialist
About The Position
The Warehouse Support Specialist monitors inbound and receiving activities at ShipBob’s regional receiving hubs, helping provide a strong merchant experience while supporting sustainable, scalable operations. The role works with onsite partners and internal teams to investigate receiving discrepancies, resolve merchant concerns and escalations, coordinate hub and spoke-site transportation, and maintain accurate shipment and appointment records. It reports to the Operations Manager, Fulfillment Operations, who also serves as backup for the role. The position is based at 11401 Harmon Road, Fort Worth, Texas. The schedule is Monday through Friday on the day shift, and compensation is $24 per hour. The role also supports product safety, quality, legality, and traceability by following standard operating procedures, accurately recording information, reporting product-condition concerns, and contributing to continuous improvement.
Requirements
- At least 1 year of warehouse experience in a fast-paced environment.
- Ability to adapt quickly to changing conditions and solve issues in a timely manner.
- Ability to work with critical timelines.
- Effective verbal and written communication skills.
- Ability to work professionally with internal and external stakeholders.
- Excellent attention to detail.
- Proficiency with Microsoft Excel.
- Ability to multitask and prioritize independently.
- Ability to work independently onsite without direct supervision.
- Ability to lift 50 pounds without any health limitations.
- Ability to stand and walk continuously during an 8–10-hour shift or longer based on business needs.
- Ability to bend, stoop, reach overhead, and push or pull frequently.
Responsibilities
- Resolve merchant-facing requests involving WRO and URO issues.
- Work directly with onsite partners to resolve merchant concerns and escalations.
- Investigate WRO discrepancies reported by partner personnel, frontline team members, and Merchant Care teams.
- Communicate updates, issues, escalations, and operational information to the onsite Operations Manager and Regional Director.
- Plan and carry out loading and offloading of trucks and containers with little to no supervision.
- Schedule daily loads through set carriers traveling to and from the hub and delivering to spoke sites within expected SLAs.
- Update and manage bills of lading (BOL) requirements.
- Generate and log IPP shipments leaving the hub for their final destinations.
- Check in and check out drivers for inbound and outbound facility activity.
- Log missed and confirmed appointments using internal reporting tools and NOVA appointment scheduling software.
- Support the Operations Manager and partner in promptly resolving Jira tickets and merchant escalations.
- Follow standard operating procedures and ensure products are handled, stored, and distributed in a way that maintains safety, quality, and legality.
- Report concerns about product condition or integrity and support traceability through accurate record-keeping.
- Contribute to continuous improvement and product safety awareness.
- Perform additional duties and responsibilities as necessary.
Benefits
- Medical, dental, vision, and basic life insurance.
- 401(k) match.
- Weekly paycheck with eligibility for paid overtime.
- Pay Progression Program.
- Paid time off and sick time off.
- Comprehensive benefits package.
- Access to AI and productivity tools at no cost for full-time employees.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
