Onsite Technical Support Specialist

Mid America Health•Greenwood, IN

7d•$60,000 - $70,000•Onsite

About The Position

Mid America Health is seeking a motivated Technical Support Specialist to provide technical support to field and office staff. This onsite position is based in Greenwood, Indiana, and works under the IT Manager. The role involves managing support requests, resolving hardware and software issues, supporting users across multiple locations, maintaining equipment inventory, and assisting with IT projects and improvements. The schedule is Monday through Thursday, 8 a.m. to 5 p.m., and Friday, 8 a.m. to 3 p.m., with a rotating on-call schedule. The stated rate is $60,000 to $70,000 per year, depending on experience.

Requirements

Associate's or bachelor's degree in Information Technology or a related field, or equivalent work experience.
Minimum of two years of Help Desk or IT Support experience.
Excellent troubleshooting, analytical, and problem-solving abilities.
Strong time management skills and ability to prioritize multiple requests independently.
Ability to explain technical concepts to non-technical staff.
Experience providing remote support to end users.
Experience deploying and supporting Windows computers and peripherals.
Experience supporting printers, scanners, and office equipment.
Basic networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi, and switching.
Proactive attitude and ability to work independently, take initiative, and follow issues through to completion.

Nice To Haves

CompTIA A+, Network+, or equivalent certifications.
Experience with Microsoft Intune or other Mobile Device Management.
Experience with Microsoft Entra ID, Active Directory, or Microsoft 365 administration.

Responsibilities

Manage and prioritize the IT support ticket queue while ensuring timely resolution.
Provide first- and second-level technical support for field and office staff.
Troubleshoot Windows computers, Microsoft 365 applications, printers, mobile devices, and business software.
Provide remote support to users across multiple locations.
Image, configure, deploy, and maintain desktop and laptop computers.
Configure and support company-issued mobile phones and tablets.
Diagnose and resolve printer, peripheral, and hardware issues.
Perform basic network troubleshooting.
Monitor EDR for security alerts and escalate security concerns as needed.
Maintain and track accurate inventory of IT and dental equipment.
Assist with IT infrastructure projects and technology initiatives.
Identify recurring issues and recommend process improvements to reduce support requests.