Technical Support Representative - ONSITE

Danaher•Brea, CA

4d•Onsite

About The Position

The Technical Support Representative provides technical support to customers and internal teams through phone, email, and other electronic channels. The role diagnoses, troubleshoots, repairs, and debugs complex electro-mechanical equipment and related software. It is part of Radiometer’s Customer Support team, reports to the Technical Support Manager, and is an onsite position at the company’s facility in Brea, California. The role is not an IT position and has a shift starting at 7:00 AM PT.

Requirements

Associate degree in computer or electronic engineering from a college or technical school.
At least 1 year of experience reading, analyzing, and interpreting general and technical procedures, schematics, or governmental regulations; writing reports and standard operating procedures; and presenting information and responding to questions from management and customers.
At least 1 year of hands-on experience with hardware and software issues.
Proficiency with Microsoft Office (Word, Excel, and Outlook), iOS/OS, and internet skills.
Experience with database and customer relationship management (CRM) clients and file transfer protocol (FTP) clients.
Ability to regularly lift, move, slide, raise, and/or place up to 40 pounds.
Ability to stand, walk for prolonged periods, sit, squat, kneel, ascend and descend stairs, and reach with hands and arms.

Nice To Haves

Bachelor’s degree.

Responsibilities

Provide client support and technical issue resolution to customers, primarily field service and sales associates, through phone, email, and other electronic channels.
Configure client equipment to provide reporting and interface functions.
Configure equipment software to connect with other Radiometer applications and equipment.
Identify, correct, and document operational issues in Radiometer products used in client systems.
Diagnose, troubleshoot, repair, and debug complex electro-mechanical equipment and related software.