Technical Support Representative - ONSITE
About The Position
The Technical Support Representative provides technical support to customers and internal teams by phone, email, and other electronic channels. The role diagnoses, troubleshoots, repairs, and debugs complex electromechanical equipment and related software, and configures equipment and software for reporting, interface functions, and connections with other Radiometer applications and equipment. The position is part of the Customer Support team, reports to the Technical Support Manager, and is onsite at Radiometer’s facility in Brea, California. This is not an IT position. The shift starts at 7:00 AM PT.
Requirements
- Associate degree in computer or electronic engineering from a college or technical school.
- At least 1 year of experience reading, analyzing, and interpreting general and technical procedures, schematics, or governmental regulations; writing reports and standard operating procedures; presenting information; and responding to questions from management and customers.
- At least 1 year of hands-on experience with hardware and software issues.
- Proficiency with Microsoft Office (Word, Excel, and Outlook), iOS/OS, internet skills, database and customer relationship management (CRM) clients, and file transfer protocol (FTP) clients.
- Ability to regularly lift, move, slide, raise, and/or place up to 40 pounds; stand, walk for prolonged periods, sit, squat, kneel, ascend and descend stairs, and reach with hands and arms.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Provide technical issue resolution to customers, primarily field service and sales associates, by phone, email, and other electronic channels.
- Configure client equipment to provide reporting and interface functions.
- Configure equipment software to connect with other Radiometer applications and equipment.
- Identify, correct, and document operational issues in Radiometer products used in client systems.
- Diagnose, troubleshoot, repair, and debug complex electromechanical equipment and related software.
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Bonus/incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
